topic Re: Still No Service in Get Support

Still No Service

Karen596 — Wed, 05 Jan 2022 06:47:29 GMT

Hi there,

I can not connect to the network. Tried everything that was suggested. Could it be a falty

sim card?

Re: Still No Service

Effort — Fri, 14 Sep 2018 01:22:26 GMT

Have you tried reinserting the sim and restarting your phone?

What phone do you have? It could be possible the phone is incompatible with the network. Do you have another phone you can use to test?

Re: Still No Service

lat34hat34 — Fri, 14 Sep 2018 02:02:40 GMT

Is your phone unlocked? If so, is your SIM actived?

If your phone is unlocked it may be that the SIM isn't actived. If so, try going here to activate it: https://activate.publicmobile.ca

If your SIM is actived but the phone isn't unlocked, then you'll have to get your phone unlocked either by your last phone company or by someone else.

If your phone is unlocked and the SIM is activated, then it could be either the way the SIM is put into the phone or it could be a weird error on PM's end?

Re: Still No Service

krazykiwi — Fri, 14 Sep 2018 02:12:31 GMT

@Karen596 wrote:
Hi there,

I can not connect to the network. Tried everything that was suggested. Could it be a falty
sim card?

Hi,

There are numerous things that maybe wrong or need changing. If you could possibly give us more information than it is possible that we, the community maybe able to help.

When you say cannot connect, is it everything, calls, text and data?

Did it ever work?

Was this during initial setup?

Is your phone unlocked?

Any information you can give will increase the odds of the community being able to assist you.

Here is the contact for the Mods but I seriously recommend letting the community try and help first.

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions