topic SIM network unlock PIN in Get Support

SIM network unlock PIN

mcha — Wed, 05 Jan 2022 06:47:24 GMT

Hi guys

I'm very new to this forum. I just made a new account. I followed the directions online.Tranfered my number and purchased through my visa. When Installed the new Sim card in my Samsung Galaxy S7. It said the invalid sim card. I got a message saying the sim card is locked and I need a SIM network unlock PIN.

Who do I got to for help?

Sincerely,

Michael Cha

Re: Invalid SIM Card

Dunkman — Thu, 13 Sep 2018 23:57:07 GMT

@mcha

Welcome to Public Mobile. Is your Samsung phone locked to a carrier? If it is, you need to call the original carrier to get the phone unlocked. It should be a free service.

Re: Invalid SIM Card

mcha — Fri, 14 Sep 2018 00:03:33 GMT

No, my Samsung phone is unlocked.

Edit: Sorry I may have misunderstood. I wasn't in a locked plan or anything. I bought my phone unlocked. Should I still call Bell?

Re: Invalid SIM Card

Dunkman — Fri, 14 Sep 2018 00:07:31 GMT

@mcha

Did you purchase your phone from one of the mobile companies or did you buy directly from Samsung? If your phone was part of a previous mobile company, it might be locked to that company. Calling the company to get the unlock code would be the next step.

Re: Invalid SIM Card

mcha — Fri, 14 Sep 2018 00:09:24 GMT

I purchased it from Samsung directly.

Re: Invalid SIM Card

Dunkman — Fri, 14 Sep 2018 00:18:11 GMT

@mcha

If you bought directy from Samsung, you are right... it is unlocked.

Have you tried re-booting your phone and re-insert the SIM card?

Edit: Sorry, I have to leave for a meeting. Hopefully, the rest of the community can help you....

Re: Invalid SIM Card

Madaraki — Fri, 14 Sep 2018 00:15:12 GMT

I would definitely try calling Bell and ask them to give you the PIN number to unlock your SIM card. I recently had the same problem helping my father transfer from Bell to Public Mobile.

Re: Invalid SIM Card

mcha — Fri, 14 Sep 2018 00:19:01 GMT

I've tried restarting and reinstalling the SIM card. It doesn't work. It keeps asking me for the "SIM network unlock PIN"

Re: Invalid SIM Card

will13am — Fri, 14 Sep 2018 00:40:12 GMT

@mcha wrote:
I've tried restarting and reinstalling the SIM card. It doesn't work. It keeps asking me for the "SIM network unlock PIN"

If the phone is requesting SIM network unlock PIN, that means the phone is locked to a carrier network other than Telus/Koodo/Public Mobile. You are going to have to go back to the source and get the unlock code.

Re: Invalid SIM Card

mcha — Fri, 14 Sep 2018 00:51:06 GMT

Thank you. Got the code from Samsung. Thanks guys

Re: Invalid SIM Card

computergeek541 — Fri, 14 Sep 2018 02:14:39 GMT

@mcha wrote:
Thank you. Got the code from Samsung. Thanks guys

Glad you got the code. As you've discovered, your phone was not unlocked.

What probably happened was that your device locked to Bell because that was the first sim card that you inserted. Samsung likes to do that with devices. I'm uncertain if they are still doing this practice, but they really need to stop.