topic Re: Paid Balance, still no service in Get Support

Paid Balance, still no service

Alex31b — Wed, 05 Jan 2022 06:47:22 GMT

Subject says it all. Not the first time it's happened and not the last I'm sure. Please fix asap. @Shazia_K and @Mary_M Private messages sent, please fix.

Re: Paid Balance, still no service

MoreYummy — Thu, 02 Mar 2017 17:32:04 GMT

What did they do to fix it last time?

A mob fixed it?

Re: Paid Balance, still no service

CaNuCk07 — Thu, 02 Mar 2017 17:38:21 GMT

@Alex31b How are you paying your balance? Autopay?

Re: Paid Balance, still no service

Mary_M — Thu, 02 Mar 2017 17:46:09 GMT

Hey @Alex31b,

This is confirmation that I've received your private message. Please allow me a few moments, I'll do my best to assist you - you're in good hands 🙂

Look out for my private message shortly,

Mary

Re: Paid Balance, still no service

Alex31b — Thu, 02 Mar 2017 19:14:53 GMT

Thank you it's up 🙂

You moderators do a great job!!

Re: Paid Balance, still no service

Mary_M — Thu, 02 Mar 2017 20:02:56 GMT

Thank you for the feedback @Alex31b, we strive to provide quality service!

Cheers,

Mary

Re: Paid Balance, still no service

whiskeytuesday — Thu, 02 Mar 2017 22:33:52 GMT

I'm having the same issue. I paid the balance and no matter what I do the "Reactivate my account" button still takes me to the make a payment page.

Re: Paid Balance, still no service

srlawren — Thu, 02 Mar 2017 23:44:58 GMT

@Mary_M could you please also assist @whiskeytuesday? Thank you!

Re: Paid Balance, still no service

orioncbowles — Fri, 03 Mar 2017 01:21:42 GMT

i have this issue to please someone help 438*******

Re: Paid Balance, still no service

Saray_O — Fri, 03 Mar 2017 01:23:03 GMT

Hey there @whiskeytuesday,

I'm sorry to hear about that! Could you send me your phone number via private message? I'll take care of this for you 🙂

Re: Paid Balance, still no service

Saray_O — Fri, 03 Mar 2017 01:28:59 GMT

Hey @orioncbowles!

Your issue has been resolved. Just reboot your phone and you should be good to go 🙂

Re: Paid Balance, still no service

Andrzej03 — Fri, 03 Mar 2017 01:40:17 GMT

Having the same problem. I can't even call *611 to get any help. Can sow one please fix it? I have 400 min available and am in the US and not able to use my phone. @Shazia_K and @Mary_M

Re: Paid Balance, still no service

Andrzej03 — Fri, 03 Mar 2017 14:56:47 GMT

Hi, can one of the moderators please message me and fix my issue.

Re: Paid Balance, still no service

srlawren — Fri, 03 Mar 2017 14:58:49 GMT

@Andrzej03 please see the second link at the bottom of this reply for instructions on how to send a private message to Shazia or Mary

Re: Paid Balance, still no service

Andrzej03 — Fri, 03 Mar 2017 15:06:39 GMT

Thank you, I already sent them a message yesterday and still waiting for a response.

Re: Paid Balance, still no service

srlawren — Fri, 03 Mar 2017 15:12:57 GMT

@Shazia_K can you please assist @Andrzej03? He or she has already private messaged yesterday and is currently without working service. Thank you!

Re: Paid Balance, still no service

srlawren — Fri, 03 Mar 2017 18:48:17 GMT

Or @Mary_M, maybe? Somebody? Please?

Re: Paid Balance, still no service

Andrzej03 — Fri, 03 Mar 2017 18:56:07 GMT

@srlawren it's been figured out. Thanks for the support. 🙂

Re: Paid Balance, still no service

srlawren — Fri, 03 Mar 2017 19:05:48 GMT

Awesome! Thanks for following up, @Andrzej03. Cheers!

Re: Paid Balance, still no service

Shazia_K — Fri, 03 Mar 2017 19:10:02 GMT

@srlawren,

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Can-t-Access-Self-Serve/m-p/141159#M24353