topic Re: Retaining my number in Get Support

Retaining my number

winson0228 — Wed, 05 Jan 2022 06:47:12 GMT

I'm going to be out of the country for a month. If I don't pay for a month, would I still be able to keep my number when I come back and start a plan again?

Thanks

Re: Retaining my number

SD08 — Thu, 02 Mar 2017 07:42:14 GMT

Yes, you can let your account lapse by turning off autopay. You'll have up to 89 days after the expiry of your current period to reactivate on the same plan and same number.

Re: Retaining my number

MoreYummy — Thu, 02 Mar 2017 07:44:04 GMT

Your account is fine if not active for one month. But remember to reactivate it again when you come back. 😄

Re: Retaining my number

kav2001c — Thu, 02 Mar 2017 17:19:33 GMT

@winson0228 number will be fine up to 89 days

You need to make a payment before account deactivate

Re: Retaining my number

mclyin — Thu, 02 Mar 2017 20:24:19 GMT

@kav2001c wrote:
@winson0228 number will be fine up to 89 days
You need to make a payment before account deactivate

Would one still able to retain the existing plan if after a period of inactivity (within the 89 days)?

Re: Retaining my number

SD08 — Thu, 02 Mar 2017 20:56:35 GMT

@mclyin wrote:
@kav2001c wrote:
@winson0228 number will be fine up to 89 days
You need to make a payment before account deactivate
Would one still able to retain the existing plan if after a period of inactivity (within the 89 days)?

@mclyin

Yes. If you change plans, you'll only be able to select from those currently available, and you won't be able return to a previous promo plan. As long as you don't make any changes, you can keep renewing the same promo plan, even if you let it expire for a while.