topic Re: Number Transfer Won't Go Through in Get Support

Number Transfer Won't Go Through

shahhani — Wed, 05 Jan 2022 06:46:41 GMT

Hello,

I just transferred over from Chatr. In the number transfer process, I gave my 4 digit PIN code as one of the three transfer options. I didn't know what my account number or ESN was so I chose PIN. I received a text message from Public Mobile that reads:

"Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You''ll need to provide the correct Password or PIN from your service provider. Thanks."

The problem is, I did provide the correct PIN number. I am 100% sure. Also, there is no contact page or SIM form anywhere to be found.

The monthly payment has already been taken from my card and I am left with no incoming service. Please help.

Re: Number Transfer Won't Go Through

computergeek541 — Thu, 13 Sep 2018 01:13:28 GMT

There is no contact us form. You must send a private message to Moderator_Team to reach Public Mobile customer service.

I read about numerous times about Chat ports failing when providing just the PIN.

Call Chatr customer service and ask for your Chatr account number. That's the only way to get that.

After you've done that, have the Public Mobile modderators attempt again using only the account number (skip the Chatr PIN and IMEI).

Re: Number Transfer Won't Go Through

mimmo — Thu, 13 Sep 2018 01:47:29 GMT

@shahhani your chatr sim will still work until the port completes. that being said we had a discussion in another thread and were wondering which sim a call is sent to when a telus family (telus/koodo/pm) tries calling a number with a stuck .port

hopefully its not a lot to ask in this sircumsance, but do you know anyone with a telus/koodo/pm number that could try calling your number and see which account the call goes to (the chatr sim or the pm sim).

hopefully your port gets resolved soon.

Re: Number Transfer Won't Go Through

Kianakali — Thu, 13 Sep 2018 04:05:57 GMT

Do you still have service with your old company? If so, check your account number and pin with the previous service and try the number transfer process with Public again.

Re: Number Transfer Won't Go Through

Gonzo — Thu, 13 Sep 2018 04:14:25 GMT

@shahhani If you do try to port again, you might try clearing your browser history, using private mode, or using a different browser altogether. From what I’ve seen on these forums, PM can be finicky that way.

Hope you get this resolved soon.

Re: Number Transfer Won't Go Through

shahhani — Fri, 14 Sep 2018 02:12:17 GMT

Thanks for all your help guys. I messaged the moderator and waited a day and it seems to have gone through. Don't know if it was automatic or somebody helped me.

Anyway, lesson learned. Never use PIN when transferring from chatr. You do have to call chatr to retrieve your account number.

Re: Number Transfer Won't Go Through

computergeek541 — Fri, 14 Sep 2018 02:17:23 GMT

@shahhani wrote:
Thanks for all your help guys. I messaged the moderator and waited a day and it seems to have gone through. Don't know if it was automatic or somebody helped me.

Anyway, lesson learned. Never use PIN when transferring from chatr. You do have to call chatr to retrieve your account number.

Usually, it taking a few days means that the port failed. I believed what likely happened was that the moderators made another transfer request for you and it worked, but that you weren't contacted about it to provide you with an update.

Re: Number Transfer Won't Go Through

Monikacurrie — Fri, 14 Sep 2018 11:52:05 GMT

They will only give you the number if the account is still active and in good standing.... So if youve gone into the next billing cycle then Chatr will make you pay tour account up before allowing you to have your number

Re: Number Transfer Won't Go Through

Shapla001 — Fri, 14 Sep 2018 14:14:48 GMT

The account number is primary reference, you should get that one, for Chatr, you need to call the CS to get that