topic Re: Weird phone call. in Get Support

Weird phone call.

ToniCipriani — Wed, 05 Jan 2022 06:46:35 GMT

Got a really weird call. First call from this number, the caller immediately said she got the wrong number and hung up. Called again a few minutes and said her friend gave her this number, but the weird part is, she was able to identify I was on Public Mobile, and asked if I had my number changed (it was actually ported from Fido -> Bell -> Koodo -> PM, but I had this number for like 15 years.)

Is Public somehow giving out already assigned to people or something?

Re: Weird phone call.

SD08 — Mon, 27 Feb 2017 23:21:44 GMT

As long as your incoming & outgoing talk, text, and data are working fine, I wouldn't worry too much. Test it with your friends if you want to be sure. It has happened before, but there's not much you can do to preemptively stop that kind of uncommon error from happening. Simply be prepared to contact the moderators for help if necessary. Contact info here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Weird phone call.

suefs — Tue, 28 Feb 2017 02:14:37 GMT

@ToniCipriani

It must have just been an accident. Weird indeed nonetheless.

Re: Weird phone call.

ToniCipriani — Tue, 28 Feb 2017 03:05:50 GMT

@SDO8 wrote:
As long as your incoming & outgoing talk, text, and data are working fine, I wouldn't worry too much. Test it with your friends if you want to be sure. It has happened before, but there's not much you can do to preemptively stop that kind of uncommon error from happening. Simply be prepared to contact the moderators for help if necessary. Contact info here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Nothing's wrong with my phone, everything still works. I'm just surprised the caller was able to tell me what carrier I'm on, even though my number exchange is with a different carrier. Was worried was those phone recording phishing scams trying to defeat voice passwords.

Re: Weird phone call.

sheytoon — Tue, 28 Feb 2017 03:14:00 GMT

You can check current provider of a number here:
http://freecarrierlookup.com/

Though it won't distinguish between Telus and Public Mobile.

Re: Weird phone call.

computergeek541 — Tue, 28 Feb 2017 07:09:04 GMT

@ToniCipriani wrote:
@SDO8 wrote:
As long as your incoming & outgoing talk, text, and data are working fine, I wouldn't worry too much. Test it with your friends if you want to be sure. It has happened before, but there's not much you can do to preemptively stop that kind of uncommon error from happening. Simply be prepared to contact the moderators for help if necessary. Contact info here:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452
Nothing's wrong with my phone, everything still works. I'm just surprised the caller was able to tell me what carrier I'm on, even though my number exchange is with a different carrier. Was worried was those phone recording phishing scams trying to defeat voice passwords.

A regular subscriber would not know which carrier you are on, unless that information was provided by the cell phone carrier (for the sake of troubleshooting). She can make an educated guess based on the exchanges that are assigned by CNAC, but with number portability, the average person would not know which carrier you are using. The person would have to work at a cell phone carrier to have access to that information, or have that information provided to him or her by a carrier.

People do sometimes give out wrong phone numbers or save them incorrectly in their phone's contact lists.

I'm going to take a wild guess that Fido could be the culprit here. I say that because they are the original carrier, and your phone number would normally be part of their block of numbers. Fido may have mistakenly assigned your phone number to one of its customers. Telus did that exact thing to me after I transfered my number over to Rogers - Telus assigned my number again by mistake and were force to change the other person's phone number because of their mess up.

Re: Weird phone call.

computergeek541 — Tue, 28 Feb 2017 07:16:36 GMT

@sheytoon wrote:
You can check current provider of a number here:
http://freecarrierlookup.com/

Though it won't distinguish between Telus and Public Mobile.

Thanks for that. I've never seen that site before.

Re: Weird phone call.

sheytoon — Tue, 28 Feb 2017 13:00:00 GMT

@ToniCipriani
If Public Mobile was giving out new numbers, they would have to be from the Telus assigned pool. Your original Fido number wouldn't be in that pool.

You can see number original number assignments here:
http://cnac.ca/co_codes/co_code_status.htm

Click area code on left side. Your number should be listed under Fido (or Rogers). Use the other link I posted to view current provider of any phone number.

Re: Weird phone call.

will13am — Tue, 28 Feb 2017 17:05:45 GMT

@sheytoon, these are very useful reference sites. Going to add them to the bookmark library.

Re: Weird phone call.

ToniCipriani — Tue, 21 Mar 2017 20:35:12 GMT

@Mary_M please advise.

Re: Weird phone call.

Mary_M — Tue, 21 Mar 2017 20:40:03 GMT

Thank you @ToniCipriani, I'll be responding to your PM