topic Re: Deducted money 2 times in Get Support

Deducted money

dazarjun — Tue, 04 Jan 2022 10:16:11 GMT

I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!

Re: Deducted money

dabr — Sat, 06 Nov 2021 19:49:12 GMT

@dazarjun wrote:
I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!

@dazarjun ~~Is today the start of the new 30 day cycle?~~

Edit: Sorry misread, did you remove your CC before porting out? You'll need to contact customer support by clicking on the chatbot bubble bottom right and ask for a refund.

Added: Here's couple of links to contact customer support: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Deducted money

0PX9O4 — Sat, 06 Nov 2021 19:44:55 GMT

@dazarjun

What plan are you on? Public Mobile is a prepaid service, so you would have had to prepay for your first (likely 30 day) period of service.

Re: Deducted money

dazarjun — Sat, 06 Nov 2021 19:48:11 GMT

I already opt out from Public mobile to freedom mobile, I was in $25 CAD plan. And today you deducted $56 CAD

Re: Deducted money

0PX9O4 — Sat, 06 Nov 2021 19:51:15 GMT

@dazarjun

If there was an error, PM's customer care will fix it. Please reach out to them by clicking on the bubble icon on the lower right hand corner of the screen and creating a ticket through the chatbot.

Alternatively, you could send a private message to @CS_Agent explaining the issue in detail.

Re: Deducted money

dabr — Sat, 06 Nov 2021 19:51:33 GMT

@dazarjun Please use the links in my earlier post to ask for refund if you've been charged for an account that is no longer with PM.

Re: Deducted money

Anonymous — Sat, 06 Nov 2021 19:51:51 GMT

@dazarjun

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Deducted money

Anonymous — Sat, 06 Nov 2021 19:53:32 GMT

@dazarjun

go Remove Your Payment Card

To remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Remove this card’.

You will need to review and confirm this change to your account,

Re: Deducted money

dazarjun — Sat, 06 Nov 2021 19:54:41 GMT

But before that, i need my refund

Re: Deducted money

esjliv — Sat, 06 Nov 2021 19:54:42 GMT

@dazarjun wrote:
I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!

@dazarjun

Porting your Public Mobile phone number to another provider is supposed to automatically close your Public Mobile account and not charge you any further (even if you did not remove autopay before porting).

Perhaps, the port was still in progress, so Autopay still kicked in.

But, the $56 charge is odd, if you were on the $25 plan.

Could this be two charges you see adding to $56? And if so, are they listed as PENDING charged on your credit card? Pending charge may just fall away here if this as an account in transition.

But, I would submit a ticket by Private Messaging the Public Customer Support Team to ensure all is cancelled and inquire about that charge(s).

Re: Deducted money

Anonymous — Sat, 06 Nov 2021 19:55:57 GMT

@dazarjun wrote:
But before that, i need my refund

@dazarjun

you need to Contact Customer Support Agent by CS_Agent,

and see my OP instructions how to contact them..

Re: Deducted money

hTideGnow — Sat, 06 Nov 2021 19:58:01 GMT

@dazarjun usually after porting, account is closed and this won't happen.

please open ticket with PM support. Since your account is closed, please message via the direct link to request your refund:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Deducted money

dabr — Sat, 06 Nov 2021 19:57:01 GMT

@dazarjun wrote:
But before that, i need my refund

@dazarjun If you've ported out your number you no longer have access to your PM account, unless the port is not completed yet? That's why only customer support will be able to help with a refund if it's an erroneous charge.

Re: Deducted money

esjliv — Sat, 06 Nov 2021 19:58:23 GMT

@Anonymous wrote:
@dazarjun
go Remove Your Payment Card
To remove your credit or Visa debit card details,
1. sign in to Self-Serve. Once signed in,
2. click on the ‘Payment’ tab,
then scroll to the bottom of the page and select ‘Manage my card’.
you will have the option to either select ‘Remove this card’.
You will need to review and confirm this change to your account,

@dazarjun If you ported your phone number out, then you will not be able to complete the above. Since porting also closes your Self Serve Account.

So, if you are able to log into your Self Serve account, this tells me you did not successfully port out to Freedom yet.

How long have you been with Freedom?

Re: Deducted money

dazarjun — Sat, 06 Nov 2021 19:57:36 GMT

One time deduction of $56, not by adding two charges, I don’t know for what you deducted it for, but I need my refund back. Please submit the ticket and do necessary actions as soon as possible.

Re: Deducted money

dazarjun — Sat, 06 Nov 2021 19:59:43 GMT

I tried login, but can’t do it. I opted Freedom mobiles on October 2nd.

Re: Deducted money

dabr — Sat, 06 Nov 2021 19:59:44 GMT

@dazarjun wrote:
One time deduction of $56, not by adding two charges, I don’t know for what you deducted it for, but I need my refund back. Please submit the ticket and do necessary actions as soon as possible.

@dazarjun We are all customers and cannot submit a ticket for you. Please use the links provided to submit your ticket/message.

Re: Deducted money

hTideGnow — Sat, 06 Nov 2021 19:59:48 GMT

@dazarjun you have to message the PM support yourself. We are all just customers and cannot submit for you. Message them and PM should be able to help

Re: Deducted money

esjliv — Sat, 06 Nov 2021 20:00:17 GMT

@dazarjun wrote:
One time deduction of $56, not by adding two charges, I don’t know for what you deducted it for, but I need my refund back. Please submit the ticket and do necessary actions as soon as possible.

@dazarjun We are all customers just like you, here on the Community.

You have to private message the Public Mobile representatives (CSA) if you want to request a refund.

Others have provided links to message CSA, but here is another one....

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Deducted money

esjliv — Sat, 06 Nov 2021 20:17:21 GMT

@dazarjun wrote:
I tried login, but can’t do it. I opted Freedom mobiles on October 2nd.

@dazarjun - then you will not be able to complete the Solution you choose (BELOW), since it seems your Self Serve account did close.

You will need Public Mobile Customer Support Agents (CSA) to ensure your payment details are removed from there system for future charges and ask why they charged you $56.

Private Messaging CSA is only route here to get assistance.

Private Message to Public Mobile Customer Support Agents (CSA)