topic Re: Sim activation issue in Get Support

Sim activation issue

Chanan — Wed, 05 Jan 2022 06:46:13 GMT

I used to have a public mobile plan , and then stopped using it and switched to another carrier.

I now want to come back and use my old sim card, but I get an error message when trying to activate the sim, and it says that my account was disabled when I try to log into my old account.

Thanks in advance

Re: Sim activation issue

Luddite — Sun, 26 Feb 2017 00:04:27 GMT

If you transferred you PM number to the new carrier you account has been deleted. Just order a SIM, activate a new account and port-in your number from the current carrier. Give these a look: http://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-move-my-cell-phone-number-to-Public-Mobile/td-p/11

http://productioncommunity.publicmobile.ca/t5/Getting-Started/The-Guide-to-Headache-Free-PM-Signup/m-p/99033#M18556

”Do nots” for port-ins

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your account; that will happen automatically

Re: Sim activation issue

NDesai — Sat, 25 Feb 2017 23:56:44 GMT

Unfortunately, you cannot use the old sim to activate another account. You will need new sim.

Re: Sim activation issue

Balanceman — Sun, 05 Mar 2017 16:04:29 GMT

Yup. A sim is usually disabled once it's modified or canceled.

In this case since you ported out, it's likely no longer good. A new Sim is $5 that puts it in the most affordable Sim in Canada. Only thing is waiting for the Sim to arrive.

Cheers,