topic Re: Unable to port chatr number to public mobile in Get Support

Unable to port chatr number to public mobile

justingiaolan — Wed, 05 Jan 2022 06:45:39 GMT

Hi,

I tried to port my chatr number to public mobile but cannot get passed "Check Eligibility". I got the following message. I sent a private message to @CS_Agent 2 days ago. I have not received any response. Moderators, if you see this post please help.

Thank you,

Lan

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

Re: Unable to port chatr number to public mobile

mimmo — Tue, 11 Sep 2018 23:13:41 GMT

You probably need to call chatr and ask them for your account number. And provide that and account name in order to complete the port.

Re: Unable to port chatr number to public mobile

Luddite — Wed, 12 Sep 2018 00:56:58 GMT

@justingiaolan Try activating your SIM with a new number. Request the Chatr transfer once you are sure the account is fully functional. Info: BE PREPARED

Re: Unable to port chatr number to public mobile

will13am — Wed, 12 Sep 2018 01:32:54 GMT

@justingiaolan, if you can't pass the eligibility check, I am thinking your line has expired. The eligibility check is pretty much a check the phone number is residing in an active account. There's not much that can go won't with a number check.

Re: Unable to port chatr number to public mobile

will13am — Wed, 12 Sep 2018 01:35:41 GMT

@mimmo wrote:
You probably need to call chatr and ask them for your account number. And provide that and account name in order to complete the port.

Based on the description, progress was stopped well short of entering any account number. The account number will be required eventually. At the moment I am sure the number is active.

Re: Unable to port chatr number to public mobile

justingiaolan — Wed, 12 Sep 2018 01:37:59 GMT

I got an account number and name from chatr. I cannot not get to the step to enter the account number and name. Everytime I click on the button "Check Eligibility". I got the error below...

Re: Unable to port chatr number to public mobile

justingiaolan — Wed, 12 Sep 2018 01:39:46 GMT

Both numbers are active and working (chatr and public mobile). I just need to port.

Re: Unable to port chatr number to public mobile

mimmo — Wed, 12 Sep 2018 01:43:35 GMT

There are a few select numbers that can not be ported. I would message the mods again with your chatr info and ask them to try porting again. And if they can't ask them for the reasons why.