topic Re: new/old phone connectivity issues... in Get Support

new/old phone connectivity issues...

78Lauragreen — Wed, 05 Jan 2022 06:45:34 GMT

Hey guys,

My old Moto g 2nd gen finally bit the dust, a friend has lent me an old Samsung Rugby and when i check with the public mobile site it says that it is compattable but still having issues with the network kicking my phone off of it and not having any connection toher than wifi at home. It was on telus and is unlocked. When the sim was first put in had no problems with anything, was wondering do i need to register it with my account or is there something else that can be done so that it is not getting booted from the network? (it is my only means of communication with my sons school and is an absolute neccessity to work at all times)

Thanks!

Re: new/old phone connectivity issues...

ShawnC13 — Wed, 22 Feb 2017 14:28:10 GMT

@78Lauragreen sorry to hear you are having some issues. When you check on the PM site it is actually only checking to see if your IMEI is blacklisted as a lost or stolen phone. If you go to http://willmyphonework.net/ and check your phone there it will give you a better answer as to the bands your phone supports and the network you are on.

ETA. Can you turn the phone off take the sim out and put it back in. I wonder if something is in the sim slot that is causing poor contact in there, if it is an older phone and sat around for awhile something could have gotten in there.

Re: new/old phone connectivity issues...

78Lauragreen — Wed, 22 Feb 2017 14:28:54 GMT

I have reset numerous times and it will connect then drop it again, at times it even says the network was unavailable.

Re: new/old phone connectivity issues...

Raven_Jet — Wed, 22 Feb 2017 14:43:49 GMT

Do you have another SIM card to test out the phone. It might be the phone is too old, but if you do have a working Telus SIM or another carrier. You can try to put that SIM card in and see if the same thing happens. Then you know it's the phone. I'm thinking it is the phone but to fully know if you or a friend has another SIM to test would be perfect.

Another thing, other than data... can you make voice calls and text? Receive phone and text? What plan are you on?

Re: new/old phone connectivity issues...

CaNuCk07 — Wed, 22 Feb 2017 14:52:38 GMT

@78Lauragreen Relating to this question "was wondering do i need to register it with my account or is there something else that can be done so that it is not getting booted from the network?"

there degfinitely is not anything you would need to do resgistering wise to correct this.

If your phone was working first then its probably a technical issue.

Best thing to do, especially if you're in urgent need of your phone, send a private message to one of the moderators with your account info, and they can look into your account.

@Shazia_K

Re: new/old phone connectivity issues...

78Lauragreen — Wed, 22 Feb 2017 14:54:23 GMT

No issues with any calls or texts... Just keeps dropping the network. The phone worked for a full day (yesterday) but this started happening today.

Re: new/old phone connectivity issues...

Raven_Jet — Wed, 22 Feb 2017 15:07:27 GMT

The issue is probably the data network you need to setup with the phone. I'm not 100% sure with android phones but check out this.

How to setup android APN:
http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

Let us know if that worked.

Re: new/old phone connectivity issues...

78Lauragreen — Wed, 22 Feb 2017 15:22:58 GMT

Ok, I will try that Later today. Thnx for the help and will keep you updated.

Re: new/old phone connectivity issues...

CaNuCk07 — Wed, 22 Feb 2017 15:32:45 GMT

@78Lauragreen I believe APN settings would only affect your data, calling and text would be a wholy separate issue.

Re: new/old phone connectivity issues...

stonechucker — Wed, 22 Feb 2017 15:42:44 GMT

@78Lauragreen just on the off chance, is this a dual sim phone? If it is, you could try the other sim tray. You may need an adapter to do this, or need to punch out the smaller size from your current sim.

Re: new/old phone connectivity issues...

Raven_Jet — Wed, 22 Feb 2017 15:45:03 GMT

Very nice! Our combined knowledge should help.

Re: new/old phone connectivity issues...

CaNuCk07 — Wed, 22 Feb 2017 15:45:47 GMT

@stonechucker Rugby is a single sim phone, so she should be good there.

Re: new/old phone connectivity issues...

stonechucker — Wed, 22 Feb 2017 15:48:49 GMT

Thanks @CaNuCk07, I wasn't sure as it's not a model I've heard of before, but I do know there are phones that have the issue of a finiky sim tray in some dual sim phones.

It was just a suggestion, no harm, no foul 🙂

Re: new/old phone connectivity issues...

CaNuCk07 — Wed, 22 Feb 2017 15:50:31 GMT

@stonechucker Absolutely! everything helps, as long as it gets the problem solved.

@78Lauragreen I would just send a private message to the moderator and get this sorted.

Re: new/old phone connectivity issues...

Raven_Jet — Wed, 22 Feb 2017 15:52:31 GMT

Just try our methods first.

Re: new/old phone connectivity issues...

ShawnC13 — Wed, 22 Feb 2017 17:46:47 GMT

@78Lauragreen if it is an older phone that sat around I am wondering if some dust or dirt has gotten in and is on the contacts for the SIM. This is sounding like a definate hardware issue. Does the phone need any updates?

Re: new/old phone connectivity issues...

78Lauragreen — Thu, 23 Feb 2017 17:27:07 GMT

No it is a single Sim.

Re: new/old phone connectivity issues...

78Lauragreen — Thu, 23 Feb 2017 17:29:28 GMT

Ok, so i just did this today. I will let you know what happens.... Lost connection to network as I was typing.

Re: new/old phone connectivity issues...

78Lauragreen — Thu, 23 Feb 2017 17:32:04 GMT

Yes the phone did sit for a while but was in it's box so no chance of dust. As far as updates go It was set to factory setiings when i got it and did the updates first before adding Sim.