topic Re: Sim card is invalid in Get Support

Sim card is invalid

daniel07kim — Wed, 05 Jan 2022 06:45:31 GMT

So i was on the activating page, filled out everything and went to the step 2, which is picking my phone number. My internet disconnected and i had to refresh the page, which got me to the first page again, so i tried filling out the same info but this time it says the sim card is invalid.

Any help would be appreciated, thank you.

Daniel

Re: Sim card is invalid

will13am — Tue, 11 Sep 2018 21:34:25 GMT

Try clearing the browser cache. Sometimes a hiccup in mid stream locks the SIM card information in the system for a period of time. If necessary, wait half hour and try again.

Re: Sim card is invalid

Anonymous — Tue, 11 Sep 2018 22:07:22 GMT

@daniel07kim, if clearing browser cache (as per @will13am), does not solve the problem, waiting an hour or two *might* clear out the problem (if it is on the Public Mobile server side).

Re: Sim card is invalid

daniel07kim — Wed, 12 Sep 2018 01:38:23 GMT

Thank you

Re: Sim card is invalid

Tarah-gve — Wed, 12 Sep 2018 14:49:18 GMT

Once a Sim card number is used and if any issue happens you have to wait one hour before attempting to activate it again.