topic Re: Balance at 0 in Get Support

Balance at 0

Dead2HD — Wed, 05 Jan 2022 06:45:14 GMT

Hello,

My plan has expired. I'm looking to change plan now and made a payment to my account to activate the plan I want. But it does not allow me to change plan as my balance shows at 0.

Please help me to change the plan and activate the account with new plan.

Re: Balance at 0

Luddite — Sat, 18 Feb 2017 20:28:26 GMT

Look again at your account to see if any Available Funds are showing. If so, try Change Plan >> pick your new plan >> activate now >> logout and reboot your phone. If that does not work, or you Available Funds are $0, send a private message to any moderator ( @Mary_M for example) with your phone number and a description of what has happened. DO NOT PAY AGAIN.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

Re: Balance at 0

Dead2HD — Sat, 18 Feb 2017 20:33:29 GMT

Thanks for the reply. That;s the thing, 'activate now' button when selecting new plan is not accessible. It says,

'This cost of this plan is higher than your current available funds.
You will need to make a payment to your account to complete the plan change.'

Re: Balance at 0

NDesai — Sat, 18 Feb 2017 20:42:08 GMT

@Dead2HD wrote:
Thanks for the reply. That;s the thing, 'activate now' button when selecting new plan is not accessible. It says,

'This cost of this plan is higher than your current available funds.
You will need to make a payment to your account to complete the plan change.'

Confirm your cc was charged. If yes, you will need help from a mod to activate the plan. @Mary_M will help you with this. Send a private message with your account details if required.

Re: Balance at 0

jaswest2754 — Sun, 19 Feb 2017 14:27:14 GMT

To me it sounds like you made a payment which activated your old plan because it does automatically if the payment is enough to activate old plan taking the funds you wanted for new plan. I may be wrong just what it sounds like to me. As other said contact a moderator and they will fix it up.