topic Changing plans in Get Support

Changing plans

King91 — Wed, 05 Jan 2022 06:45:02 GMT

A payment of $57 was take. From my credit card. I logged into myself serve and it's still saying I owe $75. Why?

Changing pland

King91 — Fri, 17 Feb 2017 18:14:28 GMT

Hey PM admin. So my services was suspended and I changed my plan. The original bill was $75 now I changed it to a bill of $50, it took payment but my services are yet to be restored. What's the issue with this

Changing plans

King91 — Fri, 17 Feb 2017 18:18:32 GMT

I need your help with this urgently! Can't afford to be losing money.

Re: Changing plans

Mary_M — Fri, 17 Feb 2017 18:24:26 GMT

Hey @King91,

thank you for reaching out to us!

Sorry to hear about this, I can see you also posted on 2 other threads. Can you please send me your phone number via private message? I'll look into it 🙂

Mary

Re: Changing plans

SD08 — Fri, 17 Feb 2017 18:41:42 GMT

Since PM is an entirely prepaid service, you can't get back any funds you've spent up to this point, so the best thing is to schedule a future-dated plan change to begin right when your current plan ends. Otherwise, changing to a new plan now would wipe out your old plan, losing the funds you've spent.

You can change plans yourself using the self-serve account. Go to "Plan & Add-ons," then click "Change Plan." After you select from the choices available, click on "Change on next renewal date."

Re: Changing plans

SD08 — Fri, 17 Feb 2017 19:00:51 GMT

Nevermind. I see now that you've posted on another thread where a moderator is looking into it.

Re: Changing plans

faryal — Fri, 17 Feb 2017 19:53:30 GMT

I changed plan Today and alredy made the payment But my account is still not active.

Re: Changing plans

Mary_M — Fri, 17 Feb 2017 20:10:18 GMT

Hey @faryal,

Thank you for reaching out to us!

If you need any help with your account and plan, please don't hesitate to send me your number via private message 🙂

Let's get this fixed!

Mary

Re: Changing plans

faryal — Fri, 17 Feb 2017 20:39:17 GMT

working now.

Re: Changing plans

Mary_M — Fri, 17 Feb 2017 20:50:29 GMT

Thank you for letting us know! @faryal

Cheers,

Mary

Re: Changing plans

srlawren — Fri, 17 Feb 2017 21:14:06 GMT

FYI I have merged two of the threads, the ones with identical titles "Chaning Plans"

Re: Changing plans

SD08 — Fri, 17 Feb 2017 21:28:12 GMT

@srlawren wrote:
FYI I have merged two of the threads, the ones with identical titles "Chaning Plans"

Yet another ability that I didn't know Oracles had.

So far, I've learned that Oracular perks/abilities include:

-top community rewards

-merging/moving topics

-marking solutions as accepted on behalf of others

-special messaging system/forum for Oracles (IIRC)

Have I missed anything?

Re: Changing plans

srlawren — Fri, 17 Feb 2017 21:31:28 GMT

Excellent sleuthing, @SD08! You forgot about access to the corporate private jet and the executive lounge at any Telus office in Canada*.

*yes, this is a joke; also, I think your list is correct and complete, unless I'm forgetting anything, which is quite possible!

Re: Changing plans

srlawren — Fri, 17 Feb 2017 21:34:03 GMT

@SD08 I could teach you the secret handshake, but you know what I'd have to do after that.....

Re: Changing plans

NDesai — Fri, 17 Feb 2017 22:31:26 GMT

@SD08 @srlawren Lets keep the convo on topic or else i would've to move it to the Oracles thread 😛

Re: Changing plans

SD08 — Sat, 18 Feb 2017 04:26:46 GMT

@srlawren wrote:
Excellent sleuthing, @SD08! You forgot about access to the corporate private jet and the executive lounge at any Telus office in Canada*.

@NDesai wrote:
@SD08 @srlawren Lets keep the convo on topic or else i would've to move it to the Oracles thread 😛

@srlawren

Haha...Are the Telus lizards in the lounge? If so, I want in!

@NDesai

lol If you move my post, feel free to mark it as a solution too.

Checking out that Oracle thread...wow, swagbags and sneek-peeks...those are some interesting perks!