topic Re: Get my old number that lost in June in Get Support

Get my old number that lost in June

Dennis123 — Wed, 05 Jan 2022 06:44:59 GMT

I am wondering if it is possible to get my old number back because I didnt continue the service with PM in June(due to travel). My number was lost. If I want to start using PM again, is it possible to get the old number back? afaik, the number is not in service yet.

Thank you.

Re: Get my old number that lost in June

smp99 — Tue, 11 Sep 2018 13:07:18 GMT

Maybe. Good question

To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.

Re: Get my old number that lost in June

stonechucker — Tue, 11 Sep 2018 13:18:48 GMT

@Dennis123, was the number originally assigned via Public Mobile, or was it ported in from another carrier? If it was from another carrier, you'd have to start there.

If it was PM, then if it's available, during activation of your sim, you can search for the number. Please note, this is the only time in the process that you can request a specific number.

Re: Get my old number that lost in June

will13am — Tue, 11 Sep 2018 13:22:10 GMT

This site can be used to check number ownership.

https://www.searchbug.com/tools/landline-or-cellphone.aspx

Re: Get my old number that lost in June

mimmo — Tue, 11 Sep 2018 13:26:51 GMT

@Dennis123has it been 90 days since your service ended? if it has been less than 90 days you could loginto your old account and reactivate the number.

Re: Get my old number that lost in June

Dennis123 — Tue, 11 Sep 2018 13:27:15 GMT

its actually ported from Speakout few years ago. Since speakout belongs to Rogers, I ask Rogers on live chat. They checked the number and said the number is still on Telus (which means PM i guess)

Re: Get my old number that lost in June

Dennis123 — Tue, 11 Sep 2018 13:31:36 GMT

it passed the 90 days. they deleted my account on that.

it happened like this

since I wasnt in Canada for a long time, I decided to pay the service on the exact 90th day after I didnt pay. I thought the deadline would be like 11:59pm on the 90th day but it wasnt like that, so they deleted my account and everything.

I only want my old number back:( please help

Re: Get my old number that lost in June

Dunkman — Tue, 11 Sep 2018 13:42:09 GMT

@Dennis123

It is good to know that the number is in Telus database. When you activate your public mobile number (with new SIM card), you can request new number and keep searching the database and hopefully, you will find your old number.

If I remember correctly, it shows about 4-5 numbers per screen, but you can refresh screens and keep searching. NOt sure if the website will time you out if you search for too long.... worth a shot.....

Re: Get my old number that lost in June

popping — Tue, 11 Sep 2018 14:14:43 GMT

@Dennis123 wrote:
its actually ported from Speakout few years ago. Since speakout belongs to Rogers, I ask Rogers on live chat. They checked the number and said the number is still on Telus (which means PM i guess)

Your PM account has not been canceled yet. Cancel number will be back to Rogers.

Double check by login your account. If it is suspended, send a private message to moderator to reactivate your account.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Get my old number that lost in June

smp99 — Tue, 11 Sep 2018 14:54:06 GMT

@Dunkman wrote:
@Dennis123
It is good to know that the number is in Telus database. When you activate your public mobile number (with new SIM card), you can request new number and keep searching the database and hopefully, you will find your old number.

If I remember correctly, it shows about 4-5 numbers per screen, but you can refresh screens and keep searching. NOt sure if the website will time you out if you search for too long.... worth a shot.....

There is also an option when you select your number to customize the last 4 digits. If you try that, it should narrow down your search

Re: Get my old number that lost in June

Dennis123 — Wed, 12 Sep 2018 17:24:16 GMT

thanks! ima contact a mod