topic Re: Need Help Immediately Please in Get Support

Need Help Immediately Please

Seifo — Wed, 05 Jan 2022 06:44:43 GMT

My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security questions. What can I do?

Re: Need Help Immediately Please

Zhuoyu — Tue, 11 Sep 2018 01:35:17 GMT

Then you need to send private message to the maintain team.

Re: Need Help Immediately Please

Seifo — Tue, 11 Sep 2018 01:36:53 GMT

How can I do that?

Re: Need Help Immediately Please

Dunkman — Tue, 11 Sep 2018 02:02:11 GMT

As stated above, the reset password feature is not working (Again).

You will need to contact moderator. It will take 1-2 days to respond though.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Need Help Immediately Please

Dunkgirl — Tue, 11 Sep 2018 01:38:49 GMT

@Seifo wrote:
My brother is traveling and has the SIM card with him, he won't be using the line and we want to turn off autopay since he's not using the phone line. I've been locked out of the self serve account as I can't remember the password or the security questions. What can I do?

Send a message to moderator team. Click this to send them a message

Password reset is broken

More about contacting moderator team Click Here

Re: Need Help Immediately Please

Dunkgirl — Tue, 11 Sep 2018 01:40:43 GMT

@Dunkman wrote:

Here is instructions to contact moderator:
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…