topic Re: Returning to Public in Get Support

Returning to Public

jobella — Wed, 05 Jan 2022 06:44:37 GMT

Hi,

I am a former customer and would like to return to Public after having switched to Koodo 🙂

I would like to know what I need to do?

I still have my old Public sim card and am still using my Public number and was wondering if I needed to order a new sim card? Can I reactive it?

Thanks

Jobella

Re: Returning to Public

KMG — Mon, 10 Sep 2018 23:27:34 GMT

You will need to purchase a new SIM card. When you ported over to Koodo last time, your PM account was deactivated, as was the SIM card.

You can activate it the new SIM online, or at a store (like Walmart, for example). I would recommend using the option to take a new phone number when activating. Once it is up and running, you can then port your phone number over using selfserve.

Re: Returning to Public

Shutdown — Mon, 10 Sep 2018 23:46:36 GMT

You need new sim I was able to sign up again under same email from koodo. After switching to koodo then back.

Re: Returning to Public

mimmo — Tue, 11 Sep 2018 00:01:15 GMT

@jobella as mentioned you need a new sim you can buy at Walmart London drugs wow mobile ork mobile.

Not sure if Walmart sill has the25$ promo going but you and your referee can both get 25$ if you activate online by Sept 13. If you don't know anyone on pm private message anyone i this thread and I am pretty sure you will get a referral to use.

Re: Returning to Public

computergeek541 — Tue, 11 Sep 2018 01:00:04 GMT

@jobella wrote:
Hi,
I am a former customer and would like to return to Public after having switched to Koodo 🙂
I would like to know what I need to do?
I still have my old Public sim card and am still using my Public number and was wondering if I needed to order a new sim card? Can I reactive it?
Thanks
Jobella

You will be treated as a brand new customer. Sorry, but your old sim card is useless. On a good note, you'll be eligible for any promotions that new customers can get now.

Re: Returning to Public

jobella — Tue, 11 Sep 2018 01:15:53 GMT

Thanks for the assistance KMG Town Hero!

I am currently overseas and do not have the possibility to purchase in store before the 13th.

Can I purchase SIM online? Why do you suggest taking on a new number and then porting my number? I really don't want to loose my number 😞

People are also talking to me about $25 referral? Can you tell me more about that?

Do I need to do anything with Koodo?

Thanks again 🙂

Re: Returning to Public

mimmo — Tue, 11 Sep 2018 01:19:55 GMT

@jobella it is reccomended taht you get a new number to ensure that there are no set up issues. once set up then you can port.

Re: Returning to Public

Luddite — Tue, 11 Sep 2018 01:28:52 GMT

Some related info:

- https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Getting-Started/ta-p/162

- https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/25182

- https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

But in short:

- while you can purchase a SIM online it can be delivered only within Canada

- open a PM account before porting just in case something interferes with PM activation

- keep your Koodo account active until the port to PM is finished; your Koodo account will close automatically

- for the $25 referral jusr enter a friend's phone number as the "referral" when activating your PM account.

Welcome back.

Re: Returning to Public

Zhuoyu — Tue, 11 Sep 2018 01:33:29 GMT

You need a new PM card and you can transfer your number to the new PM card.

Re: Returning to Public

Dunkman — Tue, 11 Sep 2018 01:35:26 GMT

@jobella

You can order online, and have it delivered to your house (in Canada).

Recently, there are so many promotions from Public Mobile. When you get back home, you can see which promotions are available. The $25 promo ends on September 13, so you probably going to miss that one. Pretty sure there will be some good promotions going forward.

Re: Returning to Public

jobella — Tue, 11 Sep 2018 19:17:39 GMT

Thanks Luddite,

Will be back next Tuesday 🙂

So maybe can order it online so that it will be at home when i get there.

My koodo profile was put in sleep mode while I was abroad. Will that affect things?

My number is also an Ontario number but I am in Quebec and would like to keep same number....

Thanks for your assistance.

Joanna

Re: Returning to Public

lat34hat34 — Tue, 11 Sep 2018 20:46:44 GMT

You may be able to keep your number if you call Public (since they allow you to keep your number). With that said, because you're in Quebec, I'm not sure if they'd allow your Ontario number. Then again, if you're on a Canada Wide plan, then I can't see the harm since it doesn't affect your calling or text no matter where in Canada you are. 🙂