topic Re: Mod Response Time in Get Support

Mod Response Time

YPLiu — Wed, 05 Jan 2022 06:44:35 GMT

What's the average response time for mods?

It's been 2 hours since I messaged them regarding a porting issue. I am still not getting any incoming calls after my port-in from 2 days ago.

Re: Mod Response Time

MoreYummy — Mon, 10 Sep 2018 21:56:46 GMT

They are too busy now. Especialy during promotion time. Its unlikely they respond within 2 hours unfortunately.

Wait few more hours or till tomorrow.

Re: Mod Response Time

YPLiu — Mon, 10 Sep 2018 22:07:20 GMT

I wouldn't mind the wait except that it's an incoming call issue.

Re: Mod Response Time

mimmo — Mon, 10 Sep 2018 22:18:51 GMT

@YPLiu do you have failed port? is so yous your old sim till it stops working. also if it is a porting issue make sure you give the needed info to the mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Mod Response Time

masoud100 — Tue, 11 Sep 2018 02:14:13 GMT

I have been waiting 2 days. I did get 1 response asking for me to provide PIN number and now its been 2 days and still getting no response. This is getting ridiculous.

Re: Mod Response Time

MoreYummy — Tue, 11 Sep 2018 02:32:26 GMT

If only incoming is not working, see if you can use your old provider, as its failed port in.

Re: Mod Response Time

YPLiu — Tue, 11 Sep 2018 20:19:54 GMT

I have already messaged the moderator team. It's been 24 hours, yet I have not received a response from them.

I am beginning to regret my decision to join Public Mobile.

Re: Mod Response Time

lat34hat34 — Tue, 11 Sep 2018 20:26:30 GMT

In all honesty, out of experience with emailing phone companies, I would say give them a call. That way, they can help you over the phone and you'll get an instant response.

Re: Mod Response Time

Anonymous — Tue, 11 Sep 2018 20:28:09 GMT

@lat34hat34 wrote:
In all honesty, out of experience with emailing phone companies, I would say give them a call. That way, they can help you over the phone and you'll get an instant response.

This provider doesn't do phone support.