topic Re: Reset password in Get Support

Reset password

Carlosr_78 — Wed, 05 Jan 2022 06:44:33 GMT

Hello trying to reset my self serve password. Don't know my security question

Re: Reset password

NDesai — Thu, 16 Feb 2017 01:11:32 GMT

You will have to get in touch with one of the mod. They will be able to reset it.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Reset password

Carlosr_78 — Thu, 16 Feb 2017 01:12:37 GMT

Ok thank you

Re: Reset password

Luddite — Thu, 16 Feb 2017 01:36:38 GMT

Since they leave shortly send any one of them a private message ( @Mary_M for example) with your phone number and an explanation. Turn on email notification of private messages for the earliest alert; account reset is time sensitive.

You can also send tech support the webform found by following the "buttons" in this link, https://publicmobile.ca/en/on/get-help.

Re: Reset password

Luddite — Thu, 16 Feb 2017 20:54:06 GMT

Suggest, you turn on email notification of private messages so you do not miss the deadline for resetting your account.