topic Re: Refund for Service @Moderator_Team in Get Support

Refund for Service @Moderator_Team

sanibediako — Wed, 05 Jan 2022 06:44:30 GMT

Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent

Re: Refund for Service @Moderator_Team

darkstar107 — Mon, 10 Sep 2018 21:19:37 GMT

Send a direct message to the moderator team using the link below. Provide the 4 digit pin you set when you created the account as well as your name and phone number.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22437

Re: Refund for Service @Moderator_Team

ShawnC13 — Mon, 10 Sep 2018 21:20:03 GMT

@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent

This is a prepaid service, if it is working but just not on the phone you want that is not PMs fault. There is no refunds

Re: Refund for Service @Moderator_Team

Luddite — Mon, 10 Sep 2018 21:25:57 GMT

@ShawnC13 wrote:
@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone. I have tried it in another phones but I want to use it for the samsung S5 mini for my daughter's phone. Therefore I am unable to use the service and would like a refund because I paid through my credit card. @CS_Agent
This is a prepaid service, if it is working but just not on the phone you want that is not PMs fault. There is no refunds

I think, but am not sure, that there is some CRTC regulation that allows for cancelling a phone contract within a few days of activation provided minimal service has been used.

Re: Refund for Service @Moderator_Team

MacMe — Mon, 10 Sep 2018 21:43:46 GMT

@sanibediako wrote:
Hi, I recently got a public mobile sim with service for $25, and the line is active but it is not working in my samsung s5 mini phone.

Is your phone locked? If so, have you tried getting it unlocked?

Re: Refund for Service @Moderator_Team

will13am — Mon, 10 Sep 2018 22:25:26 GMT

Here is a link to the wireless code. The code does not mandate terms for refunds. So, the terms and conditions for this service applies with no further remedies.

https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

Re: Refund for Service @Moderator_Team

srlawren — Mon, 10 Sep 2018 23:49:06 GMT

@sanibediako which version of the s5 mini do you have? e.g. is it a G800F, G800A, G800HQ, G800H, G800M, G800R4, G800Y, G800H/DS, or something else? Did you purchase it from a unlocked from a Samsung Experience retail store, or though a carrier? If the latter, did you have them unlock it for you?

Re: Refund for Service @Moderator_Team

sanibediako — Wed, 12 Sep 2018 01:01:17 GMT

Re: Refund for Service @Moderator_Team

Luddite — Wed, 12 Sep 2018 01:18:38 GMT

@sanibediako You can ask for, but there is no requirement you be given, a refund. To do so, click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take a few days.

Re: Refund for Service @Moderator_Team

srlawren — Wed, 12 Sep 2018 04:28:55 GMT

@sanibediako It's not that hard. Here's how to find your model number:

https://help.republicwireless.com/hc/en-us/articles/115015415428-How-to-Find-the-Model-Number-of-Samsung-Phones

Personally I think you didn't confirm your phone will work with Public Mobile OR you didn't get it unlocked, or both.

Re: Refund for Service @Moderator_Team

sanibediako — Sat, 15 Sep 2018 23:53:46 GMT

Just cancel the plan.

Re: Refund for Service @Moderator_Team

Anonymous — Sun, 16 Sep 2018 00:07:05 GMT

@sanibediako wrote:
Just cancel the plan.

Cancel or canceled?

If the mods won't refund your credit card (which is generally rare) then you can call it a lesson learned and log into your account and remove autopay and credit card and let it lapse.

Were you able to find any other options to continue though as offered above?

Re: Refund for Service @Moderator_Team

Anonymous — Sun, 16 Sep 2018 00:09:42 GMT

@Luddite wrote:
I think, but am not sure, that there is some CRTC regulation that allows for cancelling a phone contract within a few days of activation provided minimal service has been used.

I'm no lawyer but I think you might be referring to contract law where you get 7 days to extract yourself from a contract.