topic Re: AutoPay in Get Support

AutoPay

ShadowWarrior — Wed, 05 Jan 2022 06:44:27 GMT

Hello everybody,

I already have my auto pay sat up and I'm supposed to be charged today the fees for the next three months but I still can't see any charge in my bank account and in my PM account.

Anybody is experiencing similar issue?

I'm just being cautious here because I don't wanna lose my promotional plan of 12gb.

Regards,

Re: AutoPay

CaNuCk07 — Tue, 14 Feb 2017 23:02:01 GMT

@ShadowWarrior Not to worry you would not loose your promotional plan even if something did happen to the payment.

You always have a 90 dormat period to reinstate your account.

And besides that the mods would fix you up.

Re: AutoPay

ShadowWarrior — Tue, 14 Feb 2017 23:14:30 GMT

@CaNuCk07 Thank you for your reply. Hopefully, everything goes smoothly.

Re: AutoPay

SD08 — Wed, 15 Feb 2017 00:30:26 GMT

@ShadowWarrior

If today is your payment due date, then here's what to expect:
1. Expiration of completed period. Account will show "plan expired" sometime before midnight tonight.
2. Conversion of all rewards to available funds at midnight; rewards reset. Payment not collected yet at this point. Account will show "Your account has been suspended" in big red letters.
3. In early hours of the morning, available funds will be used (if any), credit card will be charged (if necessary), plan will be renewed. Account status will then show "active."

Throughout this process, your service should be uninterrupted. The only time to be concerned is if your service actually stops (can't make calls or use data).

Re: AutoPay

ShadowWarrior — Wed, 15 Feb 2017 00:36:09 GMT

@SD08 Thank you very much! That was very detailed and to the point. I'll rest in peace now xD

Re: AutoPay

ShawnC13 — Wed, 15 Feb 2017 01:40:32 GMT

@ShadowWarrior. the answer that @SD08 is a great explanation of what happens here. If you get the chance show your appreciation for his post and mark it as the solution.

Re: AutoPay

ShadowWarrior — Wed, 15 Feb 2017 01:48:47 GMT

@ShawnC13 Thank you! I was about to do it and I think somebody already done it. Thank you guys for the support and the clarifications.

Re: AutoPay

SD08 — Wed, 15 Feb 2017 01:58:53 GMT

@ShadowWarrior wrote:
@ShawnC13 Thank you! I was about to do it and I think somebody already done it. Thank you guys for the support and the clarifications.

It was Oracle NDesai who marked it, but thank you nevertheless @ShadowWarrior
Also, thanks to @ShawnC13 for the suggestion to mark it.

I had no idea that Oracles could mark solutions as accepted. Thanks, @NDesai
Learn something new each day.

What other magic powers are granted to oracles, i wonder?

Re: AutoPay

Vanterax — Wed, 15 Feb 2017 02:48:58 GMT

@SD08 Thanks for that detailed answer. My new cycle starts at midnight tonight and you pretty much answered the concern I had.

Re: AutoPay

ShadowWarrior — Wed, 15 Feb 2017 13:57:29 GMT

@SD08 Not good news, just woke up to find out that my service is all suspended, no data and no calls -_-

I'm gonna try to contact the mods.

Re: AutoPay

SD08 — Wed, 15 Feb 2017 14:59:30 GMT

@ShadowWarrior wrote:
@SD08 Not good news, just woke up to find out that my service is all suspended, no data and no calls -_-

I'm gonna try to contact the mods.

Oh, sorry to hear that.

Here's info on how to contact the moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

It's best to send them a private message including your account phone number.

Rest assured that the mods will fix this up so you won't lose your promotional 12 GB plan.

Re: AutoPay

Vanterax — Wed, 15 Feb 2017 15:02:00 GMT

As for me, the roll-over happened without a glitch for both our phones. 🙂

Re: AutoPay

ShadowWarrior — Wed, 15 Feb 2017 22:10:10 GMT

@Vanterax Glad that everything went smoothly for you.

I still didn't fix the issue because I ran out of time and I had to go work so I just got back now.

The issue seems to do with my Visa debit. I have sufficient funds but the payment does not wanna go thru.

Anybody having a similar issue?

Re: AutoPay

Jessud — Sat, 18 Feb 2017 17:29:29 GMT

My account got suspended an hour ago even though autopay was set up for Feb.17(yesterday). I had the same credit card on two other family members and it went through successfully 2 days ago. I was not able to charge the same card for my phone autopay today. I had to use another credit card which I would normally prefer not to use and it succeeded. Is there a limit to the number of lines that can be charged to 1 credit card?

Re: AutoPay

SD08 — Sat, 18 Feb 2017 17:47:38 GMT

It's a known glitch that PM's billing system sometimes has trouble taking payment from the same credit card for more than a couple of accounts. When autopay fails due to this, you can try to get around it by making multiple attempts at manual top-up. Some things to try:
-clear your browser cache
-use private browser mode

-try a different browser
-turn off ad/pop-up blockers
(Be sure to check your credit card account after each attempt to avoid being double charged.)

If that doesn't work, or if you lose your autopay credit, then you'll have to get a moderator to assist.

Re: AutoPay

jotty — Wed, 08 Mar 2017 16:50:46 GMT

Hi,

I set up my account for autopay yesterday, and my payment was suppose to be taken today but it wasnt and instead my account got suspended. Please help ASAP! I cannot use my phone and I need it for work!

Re: AutoPay

SD08 — Wed, 08 Mar 2017 18:02:05 GMT

@jotty wrote:
Hi,

I set up my account for autopay yesterday, and my payment was suppose to be taken today but it wasnt and instead my account got suspended. Please help ASAP! I cannot use my phone and I need it for work!

J

@jotty

If your phone has actually stopped working, then you'll need to contact the moderators for help. Send a private message to one of them with your account phone number. How to contact mods:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: AutoPay

jotty — Wed, 08 Mar 2017 20:47:00 GMT

I just contacted them via msging, thank you!

Re: AutoPay

benderama — Thu, 09 Mar 2017 05:10:23 GMT

I'm going through this as well.

It's the day before the end of the cycle and I didn't see any transactions.

I updated my credit card information *just in case* but seeing plan expired and suspended scares me.

Anyways, I submitted a support request #5698-0536 just in case to prove that I had autopay setup throughout the entire cycle and including the due date...

Anyone else's transaction history just empty like mine?

Re: AutoPay

srlawren — Thu, 09 Mar 2017 21:45:42 GMT

@benderama, @jotty is everything okay on its own this morning? Unless your phone service actually stops working, this is completely normal and nothing to be alarmed by.