topic Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB in Get Support

MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Wed, 05 Jan 2022 06:44:20 GMT

I opened up additional 3 accounts for my family. My daughters plan which is the 1st longest plan which I used to do my referral to my other family members Now says there is no data but the plan states she does.

She use to have 500 mb + 500 mb bonus whats happened?

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

RobertQc — Mon, 10 Sep 2018 16:57:53 GMT

@motaman wrote:
I opened up additional 3 accounts for my family. My daughters plan which is the 1st longest plan which I used to do my referral to my other family members Now says there is no data but the plan states she does.
She use to have 500 mb + 500 mb bonus whats happened?

When you say gone, its still in your self-serve and just not able to use data on one phone? Self-serv says you still have data left?

Check for data usage restriction in phone since we use a 30/90 day cycle and differes from build in monthly dashboard, check APN misconfig, cycle power, turn air plan ON then OFF if still not working try putting your sim card from the phone that does not have data in one of the phones where data is working. If so and it works you know its just your phone that has an issue. There are many local issues that could be causing your data not to be working (if your self-serv shows you still have data left) but try those simple things first and let us know.

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:00:18 GMT

Hi My SELSERVE shows NO DATA at all not even a "history of data usuage" just realized after trying to imessage my daughter and she said I can only text her. My plan for her was 500+500 bonus yet i have NO DATA showing

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

will13am — Mon, 10 Sep 2018 17:03:26 GMT

@motaman wrote:
Hi My SELSERVE shows NO DATA at all not even a "history of data usuage" just realized after trying to imessage my daughter and she said I can only text her. My plan for her was 500+500 bonus yet i have NO DATA showing

@motaman, you have just bumped onto one of the quirks with the self serve system. If you see no reference to data in the overview page, it means the data allotment has been all used up. Conventional thinking would suggest that the system display the data still showing 100% consumption. Unfortunately, the self serve is programmed to remove reference to data when it is all used up.

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

RobertQc — Mon, 10 Sep 2018 17:03:53 GMT

@motaman wrote:
Hi My SELSERVE shows NO DATA at all not even a "history of data usuage" just realized after trying to imessage my daughter and she said I can only text her. My plan for her was 500+500 bonus yet i have NO DATA showing

Can you take a screenshot of self serve (but delete your personal information (name, account number, email from it)

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

srlawren — Mon, 10 Sep 2018 17:04:07 GMT

@motaman if the data isn't showing on the OVERVIEW Page (when you first sign into self-serve), then it has been used up for your current cycle. If you don't see the data list in your plan details (I believe it's the Plans & Add-ons page), then you have an account issue and will need to contact the moderator team for assistance.

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:05:17 GMT

so once data is used up .....the usuage of when i used it all up dissappears? plus my 500 bonus doesn't even mention it in my plan....confused

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

RobertQc — Mon, 10 Sep 2018 17:06:34 GMT

@will13am wrote:
@motaman, If you see no reference to data in the overview page, it means the data allotment has been all used up. Conventional thinking would suggest that the system display the data still showing 100% consumption. Unfortunately, the self serve is programmed to remove reference to data when it is all used up.

@srlawren wrote:
@motaman if the data isn't showing on the OVERVIEW Page (when you first sign into self-serve), then it has been used up for your current cycle.

INTERESTING! I did not know it worked this way!

Thats great info! I have never run out of data yet. Thank you both for the power (knowledge)

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

srlawren — Mon, 10 Sep 2018 17:07:03 GMT

@motaman can you please post a screen capture of your plan details as shown in self-serve like @RobertQc asked? Please mask or trim out any personal details like phone number or account number or name.

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:13:11 GMT

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:14:15 GMT

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

Dunkgirl — Mon, 10 Sep 2018 17:21:51 GMT

@motaman wrote:

Its very hard to see that picture, if you hit the PRINT SCREEN button on your keyboard, then load your paint program we can actually see it, im mostly guessing I feel blind but looks like its missing from your add-on, but is there in your plan details, so then it means you have used all your data

1gb is not a lot of data with unrestricted access, if you watched a video or did a map/ system update and are 4g / lte you can use 1gb in a matter of minutes

Check here to see your data usage

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/call-history/

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:17:28 GMT

Doesn't show in the "overview" at all and yet its stated in my plan description however only mentions 500mb and no bonus of 500mb which is what my daughter has had for months on end.

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:18:37 GMT

but doesn't give you a history of usuag and where did the 500 mb bonus go also? Doesn't even metion this anywhere

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:20:28 GMT

wonder if she used it all up even though she is 99% wifi linked and doesn't watch videos unless she is wifi connected? But find it strange the usuage doesn't show in any of the history...

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:24:39 GMT

I see 0 data ususage? in all the pages

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

Dunkgirl — Mon, 10 Sep 2018 17:27:05 GMT

@motaman wrote:
wonder if she used it all up even though she is 99% wifi linked and doesn't watch videos unless she is wifi connected? But find it strange the usuage doesn't show in any of the history...

Depending on options of the phone if wifi is slow or poor connection quality it will switch back and forth between cell / wifi, sometimes wifi goes down and still shows its connected but you may be using cell data, its best to set restrictions / configure options / use a firewall. There is also text messages sent to your phone when you are close to using all your data. There are also options to use both wifi and cell at the same time to the absolute fastest speed or keep cell data turned on with wifi

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

motaman — Mon, 10 Sep 2018 17:30:45 GMT

Thanks....this must be the case. My cycle is due in 5 days hopefully she will get back 500mb + 500mb BONUS because I don't see this bonus written anywhere 😞

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

Dunkgirl — Mon, 10 Sep 2018 17:33:57 GMT

@motaman wrote:
Thanks....this must be the case. My cycle is due in 5 days hopefully she will get back 500mb + 500mb BONUS because I don't see this bonus written anywhere 😞

I would think the bonus data would have shown on the add-on and disappeared when it was used up. If it does not show up when the plan is renewed contact the mod team and ask them to look into your plan. If you paid for it and signed up you would be intitled to what you paid for. 🙂 Good luck

Re: MY DATA IS GONE ? HAD 500 MB + BONUS 500 MB

stonechucker — Mon, 10 Sep 2018 17:34:32 GMT

What is the description listed for her plan, and how much is the 'plan cost'?? Perhaps it's not the plan you're expecting to see?