topic Re: Payment Problems ( Autopay) in Get Support

Re: Payment Problems ( Autopay)

Tanyacastillo — Wed, 05 Jan 2022 06:44:16 GMT

My new account was up for its first autopay renewal yesterday for $120.

I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.

But now it's telling me:
-my account is suspended.
-No amount due
- $135.60 is sitting in my available funds.

I'm so confused. Where do I go from here?

Re: Payment Problems ( Autopay)

srlawren — Tue, 14 Feb 2017 18:39:51 GMT

@Tanyacastillo are you still having issue or is your account now showing "Active"?

Re: Payment Problems ( Autopay)

Noosh — Wed, 15 Feb 2017 08:10:31 GMT

Oh goodness.. my autopay comes out in 2 days.. I hope your issue is just a minor fluke in the system!

I'm sure you've sent the mods some thing but I know if I can't solve something right away my peace of mind is shot 😞

Re: Payment Problems ( Autopay)

stonechucker — Wed, 15 Feb 2017 20:41:49 GMT

Please do not concern yourself over this. This is normal operation, has been in place since 2014.

Until you lose service, there is no problem. The vast majority of subscribers have no problem.

Re: Payment Problems ( Autopay)

geopublic — Fri, 05 Apr 2019 15:28:31 GMT

@Tanyacastillo wrote:
My new account was up for its first autopay renewal yesterday for $120.

I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.

But now it's telling me:
-my account is suspended.
-No amount due
- $135.60 is sitting in my available funds.

I'm so confused. Where do I go from here?

If you used the same cc to add funds that you used to setup autopay more than likely this was the cause of the problem because you are initiating multiple transactions of the same amount to the same Payee.

It would have been best just to be patient and let the autopay go through. Your best bet at this point is to click here to send a message to the moderators so that they can fix it.

While you are waiting for moderator, you may try the lost/stolen phone trick to see if it fixes your problem.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

Re: Payment Problems ( Autopay)

Metal1967 — Fri, 05 Apr 2019 15:40:27 GMT

@geopublic wrote:
@Tanyacastillo wrote:
My new account was up for its first autopay renewal yesterday for $120.

I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.

But now it's telling me:
-my account is suspended.
-No amount due
- $135.60 is sitting in my available funds.

I'm so confused. Where do I go from here?
If you used the same cc to add funds that you used to setup autopay more than likely this was the cause of the problem because you are initiating multiple transactions of the same amount to the same Payee.

It would have been best just to be patient and let the autopay go through. Your best bet at this point is to click here to send a message to the moderators so that they can fix it.

While you are waiting for moderator, you may try the lost/stolen phone trick to see if it fixes your problem.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

@geopublic .Just to note..This particular post is from 2017...