topic Re: Data in Get Support

Data

Fp_xo97 — Wed, 05 Jan 2022 06:44:15 GMT

Hi, I paid my bill 9 days later, and just to see if everything is up and running I try out every feature in my plan. So everything is fine except for my data. Why is it that I am failing to get my data? Please help thank you.

Re: Data

stonechucker — Mon, 10 Sep 2018 13:10:28 GMT

Quick first questions for you.

1. Is your data enabled on your device?

2. If yes, have you set up the APN settings for Public Mobile on your device yet?

Re: Data

austinhuang — Mon, 10 Sep 2018 13:15:23 GMT

Go to your browser and type in http://example.com. Does it redirect to https://www.publicmobile.ca/en/on/zero-balance?

Re: Data

will13am — Mon, 10 Sep 2018 13:46:27 GMT

@Fp_xo97, it is likely an APN setting issue. Please check the APN to make sure it is correct. The proper APN is found in this link.

https://apn-canada.gishan.net/en/apn/public-mobile