topic Re: Calls in Get Support

Calls

Chanderp — Wed, 05 Jan 2022 06:44:14 GMT

Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks

Re: Calls

KMG — Mon, 10 Sep 2018 11:40:56 GMT

Did you port over your old phone number? If so, it can take a day or so for the port to complete.

If it has been longer than that, you should contact the Moderator Team so that they can fix it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls

mimmo — Mon, 10 Sep 2018 14:12:05 GMT

When contacting mods ensure you give porting info if it is a porting related.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Calls

computergeek541 — Mon, 10 Sep 2018 20:55:37 GMT

@Chanderp wrote:
Hello, i had activated my sim card and i can make calls but i am unable to receive calls . What i have to do? Thanks

The Canadian Wireless Telecom Association (CWTA) says that carriers should aim to have number transfers completed from one wireless carrier to another completed within 2.5 hours and within 2 business days for a landline (or VoIP line) to wirelsss carrier. If it has taken considerably longer than that, contact the moderators as talked about earlier.

In the meanwhile, you can keep using the service from your old carrier to make sure thatyou don't miss your incoming phone calls and messages.