topic Re: Data and Calling no longer working in Get Support

Data and Calling no longer working

Simi — Wed, 05 Jan 2022 06:44:05 GMT

My data and calling features of my phone have recently stopped working. (I have had this phone for 9 months)

The SMS is still working.

My plan includes:

- 9 + 3GB BONUS at 4G LTE Speed /90 Days

- Unlimited International Text

- Unlimited Provincial Talk

I did not buy an add on.

I can understand that my data has run out for the term and that's okay, but Im not sure why my calling is not working?

Any other options other than a factory reset?

Re: Data and Calling no longer working

Effort — Mon, 10 Sep 2018 01:22:51 GMT

are you able to test the sim on a different phone?

Re: Data and Calling no longer working

Anonymous — Mon, 10 Sep 2018 01:29:06 GMT

... Or test another SIM in your phone?

IF it was working fine, and stopped suddenly, something is not normal. If incomming calls were not working, but outgoing was working, that could be an issue with callforward/block, or something like that. however, if in/out both do not work, but texting in/out DO work, there is a good chance that something on your account was messed up. If you can rule out a problem with the phone, then the next step would be to contact the moderator team.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
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Re: Data and Calling no longer working

will13am — Mon, 10 Sep 2018 01:50:30 GMT

This is really bazaar. Usually if an account does not renew properly or something breaks in it, everyting stops working. @Simi, does the account show active and all the details in each tab look to be correct? There is an off chance that it could be the phone. But it does need to be connected to the network in order to text. Texting and calling go hand in hand. Get one working and the other is practically guaranteed. It can't be the SIM card because all it does is faciliate a network connected. Any feature working means a network connection has been made. I would start by trying the SIM in a different phone to rule out the phone as the problem.

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 02:10:23 GMT

Okay so I was able to make a phone call on my old Nexus when I switched my sim card over.

Why would my phone just randomly not be able to make phone calls anymore ?

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 02:12:31 GMT

The Sim card worked and I was able to make a phone call on my older phone.

Are there any solutions to my current phone not being able to receive or give phone calls?

Re: Data and Calling no longer working

PJC — Mon, 10 Sep 2018 02:14:53 GMT

Have you tried power cycling your phone?

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 02:23:17 GMT

Power cycling is just turning it off right? Yes I have

Re: Data and Calling no longer working

will13am — Mon, 10 Sep 2018 02:31:56 GMT

@Simi wrote:
The Sim card worked and I was able to make a phone call on my older phone.

Are there any solutions to my current phone not being able to receive or give phone calls?

I loath to suggest factory resetting a phone. I think in this situation, I would be putting in on the top of the suggestion list. The one thing I would try is to go the the dialer app, delete the data, force close the app, reboot the phone and see if that helps. I would try also installing a different and compatible dialer app to see if that helps. If playing around with the dialer doesn't solve the problem, I would factory reset. Hopefully that will address both calling and data.

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 02:37:51 GMT

Deleting the data is just the call history right?

Re: Data and Calling no longer working

mimmo — Mon, 10 Sep 2018 02:42:46 GMT

Could you have accedently switched which networks it connects to?

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 02:55:19 GMT

You know what my neice was holding my phone for a bit before I started experiencing all these problems so it's possible something may have been switched. Is there any way to check?

@mimmo wrote:
Could you have accedently switched which networks it connects to?

Re: Data and Calling no longer working

MacMe — Mon, 10 Sep 2018 03:12:44 GMT

@Simi wrote:
You know what my neice was holding my phone for a bit before I started experiencing all these problems so it's possible something may have been switched. Is there any way to check?

Go into your phone settings -> Cellular network settings -> Network operators. Then you can manually select Public Mobile.

Re: Data and Calling no longer working

Simi — Mon, 10 Sep 2018 03:31:48 GMT

@MacMe wrote:
@Simi wrote:
You know what my neice was holding my phone for a bit before I started experiencing all these problems so it's possible something may have been switched. Is there any way to check?
Go into your phone settings -> Cellular network settings -> Network operators. Then you can manually select Public Mobile.

Ya the network operator has already picked public mobile, it's grey for me.

Re: Data and Calling no longer working

Dunkman — Mon, 10 Sep 2018 03:49:48 GMT

As Will13am suggested earlier, factory reset on your phone is probably the next step....