topic Re: Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number in Get Support

Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number

jkarpala — Wed, 05 Jan 2022 06:43:50 GMT

I tried to transfer over to Koodo using the promo, went through Koodo's port number thing online. Now shows my account with Public Mobile is canceled, but koodo never got the nuber and they see it as being canceled so they can't transfer it.

I need my number back! Please help

Re: Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number

Anonymous — Sun, 09 Sep 2018 17:49:15 GMT

@jkarpala, Since there is no way of knowing where the number is, I suggest you contact the Public Mobile moderators ASAP and have them try to recover it. At the same time, push Koodo to look again...

Click here to send the PM moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number

jkarpala — Sun, 09 Sep 2018 17:59:53 GMT

Thanks @Anonymous

I sent them a PM,

seems as though Koodo was able to sort it out and I got my number back.

Re: Transfer of number to Koodo failed, says PM account canceled but Koodo doesn't have the number

Anonymous — Sun, 09 Sep 2018 18:35:47 GMT

@jkarpala wrote:
Thanks @Anonymous

I sent them a PM,

seems as though Koodo was able to sort it out and I got my number back.

That's good to hear!