topic Re: Question about Community rewards in Get Support

Question about Community rewards

collin1215 — Wed, 05 Jan 2022 06:43:37 GMT

Hey guys, I haven't started my service with Public Mobile yet but I have recieved a few community rewards from previous months. Will I be able to apply those to my bill when I sign up for the Public Mobile service later in the future?

Re: Question about Community rewards

CalvinW — Sat, 11 Feb 2017 19:42:51 GMT

Don't you just need the same email address for the Community and Self-Serve account in order for them to make the connection?

Re: Question about Community rewards

NDesai — Sat, 11 Feb 2017 19:39:50 GMT

What do you mean you haven't started on Public Mobile yet? How can you receive the community rewards if you didn't activate sim yet? If you meant that you already activated but currently not on active plan, then yes it will be applied to your total cost.

Re: Question about Community rewards

collin1215 — Sat, 11 Feb 2017 19:48:37 GMT

I have posted and provided suggestions and feedback from previous months. Just haven't activated my Public Mobile sim.

You can check my profile, it shows I have recieved awards/medals.

Re: Question about Community rewards

NDesai — Sat, 11 Feb 2017 19:53:48 GMT

@collin1215 wrote:
I have posted and provided suggestions and feedback from previous months. Just haven't activated my Public Mobile sim.

You can check my profile, it shows I have recieved awards/medals.

Well that's weird that you got rewards without having self-serve account. These rewards automatically applies using the email you have on the community profile and on the self-serve. Since you don't even have self-serve account, you will not get those rewards. You must have an active account/plan first to earn rewards.

Re: Question about Community rewards

Luddite — Sat, 11 Feb 2017 19:55:13 GMT

Yes you have been awarded participation badges. I believe however that if you do not have an active account rewards will not accumulate - there is nowhere for the system to send them.

Re: Question about Community rewards

mimmo — Sat, 11 Feb 2017 21:40:58 GMT

As mentioned previously if you do not have a self serve account and active line, you will not get financial rewards. a case in point, I have been active in the community, but my January rewards were not allocated because my phone number was not active when the awards were announced.

Re: Question about Community rewards

collin1215 — Sat, 11 Feb 2017 21:49:03 GMT

Aww that's a bummer. I'll need to re earn my rewards when I activate my line.