topic Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms in Get Support

New activation, only can make outgoing calls, but can't receive calls, can't make and receive msgs

ranan — Wed, 05 Jan 2022 06:43:34 GMT

Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.

Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms

KMG — Sun, 09 Sep 2018 13:55:12 GMT

How long ago did you port over? Sometimes it takes a day or so for everything to be working properly.

If the problem persists, you should contact the Moderator Team and have them look into the port.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms

ranan — Sun, 09 Sep 2018 13:57:41 GMT

Hello, I ported 4 days ago. I have contact Mod team yesterday, but no response so far. Is there any way I can fix it by myself? thank you.

Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms

KMG — Sun, 09 Sep 2018 13:58:40 GMT

I would try restarting your phone to see if that works.

Other than that, I don't think there's anything left to do but wait for the Moderator Team to respond.

Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms

RobertQc — Sun, 09 Sep 2018 14:11:02 GMT

@ranan wrote:
Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.

If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Re: New activation, only can make outgoing calls, but can't receive calls, can't make and receive ms

will13am — Sun, 09 Sep 2018 14:21:06 GMT

@RobertQc wrote:
@ranan wrote:
Walmat helped me to port from Fido, but I only can make outgoing calls, can't receive calls and texts. Then I called Fido, they told me that my Fido account is not canceled yet. They said it should be the issue from porting. What should I do to fix this? thank you.
If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time.

If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

Robert, the port was submitted 4 days ago. That is way too long for it to not complete.