topic Number porting help in Get Support

Number porting help

Okaywhatever — Tue, 04 Jan 2022 10:15:53 GMT

I am switching from public to freedom, I have freedom my account number, but the number has not been ported.

Re: Number porting help

dabr — Sat, 06 Nov 2021 23:10:05 GMT

@Okaywhatever wrote:
I am switching from public to freedom, I have freedom my account number, but the number has not been ported.

@Okaywhatever You'll need to keep the PM SIM in your phone to authorize the transfer request by replying YES. You should have 90 minutes from receiving the request to replying.

Re: Number porting help

hTideGnow — Sat, 06 Nov 2021 23:26:26 GMT

@Okaywhatever wrote:
I am switching from public to freedom, I have freedom my account number, but the number has not been ported.

@Okaywhatever ~~did you reply to a text from Freedom or did you reply within 90 minutes?~~

~~if you missed that, there is a number you can call and ask PM to re-trigger the process. I will send you. Please check your Community inbox, envelop on the top right.~~

~~Just have your Freedom SIM in a phone and get ready for the text~~ 🙂

Ticket with PM is your friend. You can open a ticket regarding port out text issue with this direct link:

https://urlshortner.tiia.ai/Lc9xk8

Re: Number porting help

dabr — Sat, 06 Nov 2021 23:18:13 GMT

@hTideGnow Unless OP has got his providers mixed up for porting from and to, he says he's porting from PM to Freedom Mobile.

Re: Number porting help

darlicious — Sat, 06 Nov 2021 23:23:21 GMT

@Okaywhatever

If you are porting from pm to freedom then you need to call freedom's porting department to sort out your porting problem.

If you did not recieve the PAT (porting authorization text) from pm then you need to open a support ticket.

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

We hope that you found this helpful! Feel free to visit this Help Article for more information.

Re: Number porting help

hTideGnow — Sat, 06 Nov 2021 23:26:36 GMT

Sorry @dabr I guess I am the one who got mixed up.. 🤣.. thanks and updated.

Re: Number porting help

dabr — Sat, 06 Nov 2021 23:29:17 GMT

@hTideGnow wrote:
Sorry @dabr I guess I am the one who got mixed up.. 🤣.. thanks and updated.

@hTideGnow Well we don't know if OP has mixed them up either yet...so your mistaken assumption could be right after all... 😁

Re: Number porting help

Okaywhatever — Sat, 06 Nov 2021 23:39:44 GMT

The issue is I had kept the PM sim in the phone, but never received a text. Double checked the account number, still nothing.

Re: Number porting help

dabr — Sat, 06 Nov 2021 23:42:42 GMT

@Okaywhatever wrote:
The issue is I had kept the PM sim in the phone, but never received a text. Double checked the account number, still nothing.

@Okaywhatever Is/was your account with PM active at time of porting to FM? It needs to active unless you are transferring your number to Koodo/Telus whereby some grace period for non active accounts is allowed.

Re: Number porting help

Okaywhatever — Sat, 06 Nov 2021 23:44:32 GMT

Still is active. I’m having to switch back and forth between sims. I also do not understand this website at all and have no idea how to open a ticket

Re: Number porting help

dabr — Sat, 06 Nov 2021 23:51:14 GMT

@Okaywhatever wrote:
Still is active. I’m having to switch back and forth between sims. I also do not understand this website at all and have no idea how to open a ticket

@Okaywhatever I think you need to contact FM and ask them to have PM re-send the porting transfer text. Keep the PM SIM in your phone until you are able to reply YES to that request.

Tickets are opened via the chatbot bubble bottom right of screen or you can send a private message via the envelope icon top right to CS_Agent.

Edit: Here's couple of links to customer service: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number porting help

darlicious — Sun, 07 Nov 2021 00:05:38 GMT

@Okaywhatever

Go back to my post as pictured below....click or tap the link I circled this brings you to the Chabot Simple--Simon for exactly your issue.

Re: Number porting help

hTideGnow — Sun, 07 Nov 2021 00:10:46 GMT

@Okaywhatever

1. Quickest way : Call Freedom and ask them to re-trigger the porting process.. Then PM will send you a text and you reply YES within 90 mins

2.not as quick way : use the link mentioned earlier to open a ticket with PM. It is not that hard , just follow through

3. Slowest : If you don't like the link, then you can message PM directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number porting help

Anonymous — Sun, 07 Nov 2021 15:58:46 GMT

@Okaywhatever

go Remove Your Payment Card

To remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Remove this card’.

You will need to review and confirm this change to your account,

do you get a SMS message from your public mobile old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

if you didn't getting you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Number porting help

Nezgar — Sun, 07 Nov 2021 16:20:48 GMT

Since this is for porting from Public to Freedom, "normal" process would be to leave active PM SIM in phone, then contact Freedom to retry initiating another port-authorization-text from their side.

If after that the PAT still does not come through, then I would open a ticket with Public Mobile customer service agents to see if there's anything they can do...