topic Re: Referral in Get Support

Referral

hockeysense — Wed, 05 Jan 2022 06:43:15 GMT

I set up my wives PM and I used myself as the referal yet it still shows that i have no friend referals?

Anyone know how to rectify this?

Re: Referral

eazybelle — Fri, 10 Feb 2017 04:59:26 GMT

I would message the mods. Have you done that?

Re: Referral

Vickel — Fri, 10 Feb 2017 05:00:43 GMT

Give it a couple days.
They have been doing maintainence recently.
If you haven't received one by Friday next week send a message to a mod

Re: Referral

SD08 — Fri, 10 Feb 2017 07:02:57 GMT

As suggested, wait a bit. Referrals sometimes take a couple of days to appear.

Just to be sure you are checking in the right place for your referral's phone number, in your self-serve account, you would go to Plan and Add-ons tab, then the Rewards subtab, and then click on the arrow next to "Total Rewards earned" to expand the details.If it doesn't show up after a few days, then send a private message to a moderator with your account phone number and your wife's phone number. How to contact mods:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Referral

Clee88 — Fri, 10 Feb 2017 15:53:31 GMT

@SD08

Thanks for creating the screenshot

Re: Referral

SD08 — Fri, 10 Feb 2017 16:02:44 GMT

@Clee88 wrote:
@SD08
Thanks for creating the screenshot

@Clee88

No problem at all.

The good thing about screenshots is, once I create and upload them, I can refer back to them repeatedly, since they stay in my portfolio of photos. I've linked to that same pic a few times already, as this is a frequent question from customers.

Re: Referral

pakmode — Wed, 15 Feb 2017 18:03:40 GMT

This was helpful. Had the same problem but the screenshot helped.