topic Plan did NOT update in Get Support

Plan did NOT update

YanivJS — Wed, 05 Jan 2022 06:43:12 GMT

Had a 12 GB plan with province only calls and text, went for the Canada wide plan with 6 GB and international text, I have added the funds prior to renewal date, but plan did not update according to the website, any help?

Re: Plan did NOT update

NDesai — Fri, 10 Feb 2017 02:54:07 GMT

Are you not getting any service at the moment? When is your renewal date?

Re: Plan did NOT update

Shutdown — Fri, 10 Feb 2017 04:21:59 GMT

Need a mod to help you @Shazia_K. They will be off till tomorrow morning

Re: Plan did NOT update

MoreYummy — Fri, 10 Feb 2017 04:24:06 GMT

Did you set it to future dated?

Is the fund already drawn or still sitting in your account?

These will help solve it without a mod.

Re: Plan did NOT update

Shutdown — Fri, 10 Feb 2017 04:48:26 GMT

He's saying he changed his plan for future date and it did not change on renewal. Instead it renewed the old plan.

Re: Plan did NOT update

Vickel — Fri, 10 Feb 2017 05:05:43 GMT

As others suggested message a mod.
They are really quick to reply and resolve issues.

Good luck

Re: Plan did NOT update

Chaos_Scorpio — Fri, 10 Feb 2017 13:12:25 GMT

@YanivJSshould answer NDesai question... If the renewal hasnt happened yet then no worries. Wait for the renewal to happen and it should kick in.

IF it has happened then a mod will have to look at it; but do you still have service? if yes it will be resoloved by a mod in the morning, if not then advise.

Need more info to help you better.

Re: Plan did NOT update

Shazia_K — Fri, 10 Feb 2017 14:29:19 GMT

Hello @YanivJS,

I'm sorry to hear about this,

Can you please send me a private message with your Public Mobile phone number?

I will be glad to look into this for you.

Thanks,

Shazia