topic Re: Do the Moderators work on weekends? in Get Support

Do the Moderators work on weekends?

yiatioxi-ok — Wed, 05 Jan 2022 06:43:09 GMT

Do the Moderators work on weekends? Have private messaged the moderator team to ask if they would please reset my account but have not received any response. I'm assuning that they work Monday to Friday - is this correct?

Re: Do the Moderators work on weekends?

popping — Sat, 08 Sep 2018 21:40:48 GMT

@yiatioxi-ok

Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Do the Moderators work on weekends?

ipofmc7 — Sat, 08 Sep 2018 21:58:02 GMT

I’ve been waiting for 2 days now. I feel as if the team is not as active as they used to be

Re: Do the Moderators work on weekends?

MoreYummy — Sat, 08 Sep 2018 22:27:40 GMT

Usually they are respond within 2 days on weekday for me. Not sure about weekend recently. should be less staffed.

Re: Do the Moderators work on weekends?

Edmondmar — Sat, 08 Sep 2018 22:49:56 GMT

I haven't gotten a reply and i messaged them last night. Maybe they are more busy right now?

Re: Do the Moderators work on weekends?

Chj — Sat, 08 Sep 2018 22:54:25 GMT

I'm new to PM. My Port from Virgin failed and I've been trying to get support .Could you please reply to my message to let me know that it is working?

Re: Do the Moderators work on weekends?

Dunkman — Sat, 08 Sep 2018 23:08:41 GMT

@Edmondmar @Chj

Unfortunately, the average wait times is about 1-3 days recently due to overwhelming demand on the various promotions. There is no automated reply when the moderators received your message or request.

Re: Do the Moderators work on weekends?

Chj — Sun, 09 Sep 2018 13:45:07 GMT

Thanks for letting me know!

Re: Do the Moderators work on weekends?

yiatioxi-ok — Sun, 09 Sep 2018 14:52:47 GMT

Been waiting for 2 days to have my plan re-set. I hope they will eventually get to it.