topic Re: My account has been suspend but I have set up the AutoPay in Get Support

My account has been suspend but I have set up the AutoPay

cranston — Wed, 05 Jan 2022 06:42:52 GMT

I have setup Autopay for my account and my new billing cycle is Feb 7. Today, my account has been suspended. Why? Please help

Re: My account has been suspend but I have set up the AutoPay

NDesai — Wed, 08 Feb 2017 19:37:25 GMT

This is normal for everyone on the day of renewal. As long as your phone is working, you don't have to worry. The status will be back to normal in the morning.

Edit: Your renewal date should be 8th? If services are not working, you will have to get in touch with one of the mod.

Re: My account has been suspend but I have set up the AutoPay

Mary_M — Wed, 08 Feb 2017 19:47:26 GMT

Hey @cranston

I have received your private message and managed to look into the issue. Can you please view my reply?

Thank you,

Mary

Re: My account has been suspend but I have set up the AutoPay

cranston — Wed, 08 Feb 2017 20:00:35 GMT

Hi Mary_M,

I have replied to your PM. Thanks,

Re: My account has been suspend but I have set up the AutoPay

Vickel — Wed, 08 Feb 2017 20:02:47 GMT

My account showed suspended right at midnight when my payment was due but the services still worked and data counter was reset.

Payment wasnt processed till closer to 9 - 10AM EST

Re: My account has been suspend but I have set up the AutoPay

will13am — Wed, 08 Feb 2017 20:05:54 GMT

If auto pay has been selected, the best policy to stay out of the account to avoid the temptation of getting in the way.

Re: My account has been suspend but I have set up the AutoPay

ech_786 — Wed, 08 Feb 2017 21:38:04 GMT

Good to know, my auto renewal is coming up on Feb 13, so if I have the samething at least I know now in advance not to panic and just chill.

Hopefully it will go thorugh, I have the auotpay setup.

Fingers croessed, don't want to encounter any problem.

Thanks for sharing.