topic Re: Text messages being blocked in Get Support

Text messages being blocked

memetis — Wed, 05 Jan 2022 06:42:45 GMT

Here is an excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”. So, to ALL cell phone carriers in Canada (this includes Bell, Telus, Rogers, Shaw and Freedom Mobile), stop blocking text messages since you have no legal right to do so.

Re: Text messages being blocked

MoreYummy — Wed, 08 Feb 2017 17:05:37 GMT

Someone is blocking your message?

Or something is happening..

Re: Text messages being blocked

CalvinW — Wed, 08 Feb 2017 17:08:22 GMT

I'm pretty certain it's just the person you are texting that is blocking you.

A funny aside is the recent bug with Fido, where they apparently blocked any text messages with the word "uber" in it.

Re: Text messages being blocked

memetis — Wed, 08 Feb 2017 17:09:44 GMT

I cannot text anyone on Freedom or Bell

Re: Text messages being blocked

CalvinW — Wed, 08 Feb 2017 17:16:36 GMT

If you believe the problem is on your end, then you should definitely contact a moderator to get it fixed! But if the problem is with Bell or Freedom mobile, then there's really nothing we can do about it.

Re: Text messages being blocked

memetis — Wed, 08 Feb 2017 17:20:15 GMT

I was told by another carrier that the issue is with their third party provider that all carriers use.

Re: Text messages being blocked

CaNuCk07 — Wed, 08 Feb 2017 17:25:29 GMT

WHat is this third party carrier for?

Re: Text messages being blocked

memetis — Wed, 08 Feb 2017 17:30:06 GMT

Nobody will tell me, they say its "confidential information".

Re: Text messages being blocked

will13am — Wed, 08 Feb 2017 17:38:29 GMT

The various carriers are rolling out updates to SMS and MMS functionality. I wonder if there are backwards compatibility issues at play here.

Re: Text messages being blocked

srlawren — Wed, 08 Feb 2017 20:07:57 GMT

@will13am so far I beleive it's just Rogers/Fido that have deployed RCS, not Freedom (to the best of my knowledge). @Shazia_K are you able to help?

Re: Text messages being blocked

Shazia_K — Wed, 08 Feb 2017 20:15:30 GMT

@srlawren,

You are right!

@memetis,

Sorry to hear about this, this definitely sounds like an issue.

Can you please send me a private message with your Public Mobile phone number, so that I can investigate?

Thanks,

Shazia

Re: Text messages being blocked

will13am — Wed, 08 Feb 2017 20:17:05 GMT

@srlawren wrote:
@will13am so far I beleive it's just Rogers/Fido that have deployed RCS, not Freedom (to the best of my knowledge). @Shazia_K are you able to help?

@srlawren, I believe you are right about RCS. There may be .1 or 0.01 updates of lesser notariety that still can affect backwards compatibility. As for Wind/Freedom, their instant messaging is horrible at best. Some of it has to do with the network as it is too slow to support instant messaging. Personally, I don't use SMS/MMS much because there are so many app options that do the same thing and they work a lot better.

Re: Text messages being blocked

memetis — Wed, 08 Feb 2017 21:59:54 GMT

Just received a call from Telus and they confirmed it is the third party provider that is causing these issues.

Re: Text messages being blocked

jackfzhao — Thu, 09 Feb 2017 02:38:20 GMT

just text btw bell and pm, it's fine.

Re: Text messages being blocked

memetis — Fri, 10 Feb 2017 02:47:09 GMT

I spoke with techincal support today and there repsonse is "we have no control on what the third party does. If they block you there is nothing we can do about it."

Here is a reminder of the obligations that Telus MUST follow if they want to stay in business: excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”

That is from the Federal Legislation governing the operations of ALL Telecommunications company in Canada, including Telus.

Issue NOT solved. Just people at the top trying to wash their hands of their repsonsibility.

Re: Text messages being blocked

memetis — Fri, 10 Feb 2017 17:20:52 GMT

I received a call from the C R T C. This issue is now under investigation.

Re: Text messages being blocked

srlawren — Fri, 10 Feb 2017 19:59:18 GMT

@memetis I'm glad that the C R T C is invesigating for you. Please keep us posted on the progress.

Re: being blocked

ympatni — Wed, 10 Apr 2019 15:34:09 GMT

Re: Text messages being blocked

srlawren — Wed, 10 Apr 2019 17:51:39 GMT

@srlawren wrote:
@memetis I'm glad that the C R T C is invesigating for you. Please keep us posted on the progress.

@memetis hey we never did get an update. What happened? (note I'm only asking since someone revived this thread from the dead with a blank question)

@ympatni what's up? Did you need anything?

Re: Text messages being blocked

memetis — Wed, 10 Apr 2019 17:55:51 GMT

This issues is currenlty under review by the Minister's office who is responsible for the CRTC. That is all I know right now.