topic Re: New User: Phone not working. in Get Support

New User: Phone not working.

Greg45 — Wed, 05 Jan 2022 06:42:42 GMT

Samsung J1-6 (J120W)

Cell Phone: is unlocked

IMEI: is compatable under 3G network only

APN: is configured to exactly as posted here in the community.

Plan: $30/mth for 500 mb of data; payment was taken by P.M.

Moved from Freedom to Public Mobile

Data is working; I can dial out; I CANNOT receive calls; text messaging WON'T send or receive

Upon installation I received a text message from P.M. saying "We're experiencing difficulties processing your reqest to move to P.M. Please goto PM.ca click contact us and SIM activation online form."

I don't really know what to do to fix this?

Can I retry activating my SIM without being charged a second time?

I tried priv messaging a Mod by got no response from 24 hours ago.

Can someone find someone who can help me?

Thanks inadvance - Greg

Re: New User: Phone not working.

will13am — Sat, 08 Sep 2018 15:36:42 GMT

@Greg45, it looks like there was a problem with porting your number. You will need to seek moderator team assistance to resubmit the port. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: New User: Phone not working.

Greg45 — Sat, 08 Sep 2018 16:06:52 GMT

The second link you gave me doesn't work but I did try a second message to Moderator Team and copied/pasted my first post. Thank you for taking the time to respond and assist as this has been going on since Tuesday. Cheers, Greg

Re: New User: Phone not working.

KMG — Sat, 08 Sep 2018 16:20:37 GMT

Here is the updated Knowledge Base article regarding the Moderator Team:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: New User: Phone not working.

hairbag1 — Sat, 08 Sep 2018 17:47:15 GMT

Until you her from mods, just try cycling your phone off and on again. Sometimes that's all it takes. Good luck.