topic locked out. in Get Support

locked out.

sohong — Wed, 05 Jan 2022 06:42:30 GMT

I put right password, but couldn't log in.

And locked out..

Please let me know how.

Email address 'xxxxxx'

Thank you.

Re: locked out.

Dunkman — Sat, 08 Sep 2018 00:35:43 GMT

@sohong

The password reset function is not working. You will need to contact moderator to get password reset. Expect 1-2 days wait times.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: locked out.

NDesai — Sat, 08 Sep 2018 00:35:56 GMT

@sohong You will need to send a private message to the Moderator_Team with your account info and they will get back to you asap.

Re: locked out.

Anonymous — Sat, 08 Sep 2018 00:36:29 GMT

@sohong, Firstly, you should remove your personal info from your post, as this is a public forum. In order to get your password reset, you will need to send a private message to the moderator team and ask them to do it for you. Include your phone# or account# as well as account PIN (if you know it) in order to speed up identification.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.