topic Re: says network is not connected in Get Support

says network is not connected

deb1 — Wed, 05 Jan 2022 06:42:21 GMT

SIM card was installed yesterday. But not working properly as it says newtwork is not connected.

Re: says network is not connected

srlawren — Fri, 07 Sep 2018 22:06:33 GMT

@deb1 what is your brand and model of phone? Is it unlocked? [Locked to Telus or Koodo is fine.]

Re: says network is not connected

popping — Fri, 07 Sep 2018 22:23:50 GMT

@deb1

Did you activate online or in store?

If online, login your account. What is your account status? Active or suspended?

If in store activation, your need working phone to create online account.

Did you ported your number to PM or get a new number from PM.

Re: says network is not connected

deb1 — Fri, 07 Sep 2018 22:26:50 GMT

It is Samsung galaxy mini S4. The previous provider to this phone was Rogers and it has been unlocked now and after putting the SIM card, I tried it last night to call a few numbers and it worked all right but this morning hasn't been good and it is still the same, the sign for data connection comes and goes every second.

Re: says network is not connected

deb1 — Fri, 07 Sep 2018 22:27:32 GMT

activated online.

Re: says network is not connected

popping — Fri, 07 Sep 2018 22:31:50 GMT

@deb1

Did you port a number to PM during online activation?

Re: says network is not connected

deb1 — Fri, 07 Sep 2018 22:38:03 GMT

Got number from PM

Re: says network is not connected

deb1 — Fri, 07 Sep 2018 22:39:52 GMT

It's active as it shows in my account

Re: says network is not connected

killer23d — Fri, 07 Sep 2018 22:47:00 GMT

A few steps I would suggests:

- Run software update to ensure your Android software is up to date

- Perform a factory reset

- Ensure the APN under Settings -> Network -> Mobile Network is correct

How good the reception is in your area? One bar or full signal?

Re: says network is not connected

deb1 — Fri, 07 Sep 2018 22:46:54 GMT

I chose one number from a few that was available

Re: says network is not connected

popping — Fri, 07 Sep 2018 23:27:16 GMT

@deb1

Okay. You got a new number from PM. It is not a number porting problem.

Restart your phone. Let me know whether it fixed the problem.

If you canot call out or receiving any calls after restart, send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: says network is not connected

hxj140 — Sat, 08 Sep 2018 15:01:28 GMT

Could it be that the sim reader in the phone is defective or there is a problem with the sim card?

Was the phone ever dropped or exposed to liquids?

I have had the regular s4 (not mini) and Note 2 where both phones suffered a failure of the sim card reader. I replaced the reader with a cheap replacement from eBay and everything was fine after replacement.