topic Re: Port from PCMobile pre-paid in Get Support

Port from PCMobile pre-paid

jwang_77 — Wed, 05 Jan 2022 06:42:11 GMT

I tried to PM the Moderator team, and am waiting for a response.

I also tried to transfer my number through self-serve, and received an automated text telling me to activate my SIM (which was already activated!) and now can no longer receive calls at either my old PC mobile number, or at my new Public mobile number.

I can call out, and the call shows as coming from my old number.

Does this mean the port is in process, or do I still need to go through a moderator (and are these really rainbow unicorns...)? I'm finding this whole process incredibly circuituous and frustrating!

Re: Port from PCMobile pre-paid

KMG — Fri, 07 Sep 2018 20:39:12 GMT

Unfortunately, I think you need to wait for the Moderator Team to respond. It sounds like something wrong with porting your number.

Re: Port from PCMobile pre-paid

smp99 — Fri, 07 Sep 2018 20:44:02 GMT

To resolve this issue you will need to send a private message to the moderator team. They are available 7 day/weeks but not 24/7. Click this: message to moderators to send a private message to the moderators.

Include your name, PM phone number, account number, 4-digit PIN and a brief description of the problem.