topic Re: No service in Get Support

No service

Karen596 — Wed, 05 Jan 2022 06:42:08 GMT

Just installed SIM card No service. Tried all rectifying steps. Help?

Re: No service

will13am — Fri, 07 Sep 2018 17:34:28 GMT

@Karen596, do you have a self serve account set up? If so, are you able to check the account status to see if it is active? Assuming that is all in order, are you able to connect the phone to the network? What phone are you using?

Re: No service

srlawren — Fri, 07 Sep 2018 17:38:53 GMT

@Karen596 what rectifying steps have you tried?

Usually this boils down to one of 3 things, in approximate order of likeliness:

1) Phone not compatible with Public Mobile. Unfortunately the IMEI checker on PM's site is not very accurate and often produces false positives. Please verify on https://www.willmyphonework.net, or post the brand and specific model number here and we can help verify compatibility.

2) Phone locked to previous/original provider. If you purchased it from a provider prior to Dec 2017, it's probably locked to them. Locked to Telus or Koodo is fine--locked to anyone else you need to contact them to get it unlocked before you can use it here.

3) If both of the above are not the cause, it's usually an activation/provisioning error and you will need to contact the moderator team for asssistance. Please verify #1 and 2 above first.

Re: No service

RobertQc — Fri, 07 Sep 2018 17:40:03 GMT

@Karen596 wrote:
Just installed SIM card No service. Tried all rectifying steps. Help?

Did you just port in to public mobile?

How long have you been a customer? Is this a replacement sim?

Do you have an active account? What plan is in your self serve?

What is your IMEI number? Love to help but need a lot more info.

Re: No service

Karen596 — Fri, 07 Sep 2018 17:40:12 GMT

Thank You

my account is active and I am using iPhone 6

i can text if I'm on wifi, but can't make any calls

Re: No service

RobertQc — Fri, 07 Sep 2018 17:42:32 GMT

@Karen596 wrote:
Thank You
my account is active and I am using iPhone 6
i can text if I'm on wifi, but can't make any calls

Text (SMS) does not have anything to do with wifi. Unless you are using a 3rd party app.

Did you just port in? What about MMS on cell data?

Re: No service

will13am — Fri, 07 Sep 2018 17:59:37 GMT

@Karen596 wrote:
Thank You
my account is active and I am using iPhone 6
i can text if I'm on wifi, but can't make any calls

It doesn't look like your phone is connecting to the network. If texting only works when connected to wifi suggests that this is not texting but a messaging system that relies on wifi data instead of a cellular connection. Can you tell the phone is connecting to the network? There should an indictor of signal strength if connected. Has this phone ever successfully connected on the Public Mobile service?

Re: No service

popping — Fri, 07 Sep 2018 18:18:47 GMT

@Karen596 wrote:
Thank You
my account is active and I am using iPhone 6
i can text if I'm on wifi, but can't make any calls

Your iPhone 6 must have the iMessage enabled in order to send/receive text on wifi.

Text message is using part of the mobile voice channel to carry the text message.

Therefore, your phone is not connected to PM mobile network.

Re-seat your SIM card and restart your iPhone. This may help. YMMV.

Re: No service

srlawren — Fri, 07 Sep 2018 18:19:50 GMT

Weird, I replied to this thread a while ago but I'm not seeing it here. Odd.

Re: No service

hxj140 — Fri, 07 Sep 2018 19:24:37 GMT

Try resetting the network settings in your iPhone. Hopefully, this will help.

Re: No service

Karen596 — Fri, 14 Sep 2018 20:55:37 GMT

Thank You

I contacted MOD

GREAT HELP