topic Re: Autopay Issue? in Get Support

Autopay Issue?

teddy — Wed, 05 Jan 2022 06:42:07 GMT

Autopay is always enabled in my account and today is the renewal day. I have the unlimited provincial and 12gb for 90 day plan. However I got no data today but seems phone call and text still work. Is this an autopay issue? I didn't see any errors or messages in my account but maybe the autopay didn't happen today? I did send an email but hoping the community could help, faster. Thanks.

Re: Autopay Issue?

dohadotahmed — Mon, 06 Feb 2017 19:59:55 GMT

I think you run out of your data. So can you please check your data bucket on self serve.
Your service is active because talk, text working fine.
Today is your renewal date and the payment will go through midnight.

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:09:27 GMT

Thanks for the reply. Self serve is super slow today somehow. I don't see my data bucket. Where is it in self servce?

Re: Autopay Issue?

dohadotahmed — Mon, 06 Feb 2017 20:13:43 GMT

Yes just click on "view my usage" under my add ons.

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:17:30 GMT

It's blank. So the 12gb of data has been used up? Wow!

Re: Autopay Issue?

CaNuCk07 — Mon, 06 Feb 2017 20:21:09 GMT

it should display it on the main page. The first screenshot you sent. Even if you used it all up it would show 12 bg of 12gb used.

Yours jsut isnt there at all.

Re: Autopay Issue?

CaNuCk07 — Mon, 06 Feb 2017 20:22:15 GMT

Almost looks like the system thinks you don't have any data at all.

Send a Private message to the moderators they can have a look.

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:23:52 GMT

That makes sense. I'm new to PM but I do remember seeing the data usage in my account. But now there is nothing. That's why I wonder if this is a system issue or has anything to do with autopay since today is the due date... Thanks anyway.

Re: Autopay Issue?

dohadotahmed — Mon, 06 Feb 2017 20:30:08 GMT

Yes you are right.

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:31:14 GMT

And I do still have the right plan

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:33:21 GMT

Sorry, I'm new here. Who is the mod here? Thanks?

Re: Autopay Issue?

dohadotahmed — Mon, 06 Feb 2017 20:33:54 GMT

Yes teddy,
Looks everything great!!!

Re: Autopay Issue?

dohadotahmed — Mon, 06 Feb 2017 20:36:28 GMT

Here is the link for contacting our moderator. .
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Autopay Issue?

kav2001c — Mon, 06 Feb 2017 20:37:34 GMT

@teddy its a glitch

You will see (often) your plan, use, history, rewards, and addons dissapear from self serve

They are still there

Re: Autopay Issue?

kav2001c — Mon, 06 Feb 2017 20:38:24 GMT

@CaNuCk07 wrote:
Almost looks like the system thinks you don't have any data at all.

Send a Private message to the moderators they can have a look.

It also could dissapear if all data is used up

Re: Autopay Issue?

teddy — Mon, 06 Feb 2017 20:40:54 GMT

@Shazia_K

Could a mod help me here? Is this just a system glitch or I did run out of data? Thanks.

Re: Autopay Issue?

CaNuCk07 — Mon, 06 Feb 2017 20:43:45 GMT

@kav2001c thanks didnt know that!

Re: Autopay Issue?

Shazia_K — Mon, 06 Feb 2017 20:48:28 GMT

Hey @teddy,

I'm sorry about this,

If your data usage does not appear and you have no data on your phone then it's strongly possible that you have used all of the data allowance for this billing period.

Let me know if you have any questions,

Shazia

Re: Autopay Issue?

majumani — Tue, 07 Feb 2017 03:46:54 GMT

Today is payment day. I subscribed to auto pay, However, my credit card did not charge and my online self serve profile says plan expired please advise.

Re: Autopay Issue?

augustine73 — Tue, 07 Feb 2017 11:22:43 GMT

Me and my friend has the same issue.

Renewal yesterday. Got debited thru our credit card. Account is supended and ask to pay within 30 days. Data is already used for 5 gig on the first day after renewal. And all sort of craziness. Please help.