Service not working

Sbl63 — Wed, 05 Jan 2022 06:41:49 GMT

i have an active plan. Good till October 3rd. My phone shows all public Mobile services. I get messages from public Mobile.

When I try to call it says I don’t have an active plan but my account says I do

noone is receiving my messages and my data is not working.

Please help!!!!!!

Re: Service not working

mimmo — Fri, 07 Sep 2018 14:43:27 GMT

@Sbl63you could try rebooting phone (doubt it will change anything).

but i think the mods will need to get involved. there was a similar situation yesterday but they could not call 611 nor loginto self serve.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

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Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

hxj140 — Fri, 07 Sep 2018 15:17:43 GMT

Hi,

I'm not sure which plan is attached to your sim. Is it possible that the plan has reached its limit for text and data?