topic Re: HELP! Need to change my plan in Get Support

HELP! Need to change my plan

GeorgiaJack — Wed, 05 Jan 2022 06:41:48 GMT

My plan expired and now I want to change my plan to a different plan. I have added the funds but can't change it. I know I have to contact the moderator. For 6 days I have tried to contact a moderator but with no response. There has to be a be an easier way to do this! This is day 6 without a plan for my phone!

Re: HELP! Need to change my plan

mimmo — Fri, 07 Sep 2018 14:33:31 GMT

the only way to contact the mods is via provate message. are you saying they have not replied to you in 6 days? at this point i woudl contact them again. with your account details and teh plan you want.

the other option is to try to renew your existing plan and then ask for a plan change after the fact, (again via provate message) and funds put as available credit.

@CS_Agent can you provide some insingt on why the 6 day wait for a reply?

Re: HELP! Need to change my plan

cappaj — Fri, 07 Sep 2018 14:33:40 GMT

Did you send your private message to @CS_Agent? Six days seems like an inordinately long time to wait for a response...

Re: HELP! Need to change my plan

popping — Fri, 07 Sep 2018 14:34:06 GMT

@GeorgiaJack

Did you sent a private medsage to moderator?

Please include your phone# and PIN# in the private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HELP! Need to change my plan

GeorgiaJack — Fri, 07 Sep 2018 15:02:42 GMT

Yes, contacted them at least 5 times in those 6 days.

Re: HELP! Need to change my plan

mimmo — Fri, 07 Sep 2018 15:06:14 GMT

@GeorgiaJack typically only one message is needed, 5 in 6 days does bog down the reply time.

hopefully the mods will chime in on the thread.

Re: HELP! Need to change my plan

GeorgiaJack — Fri, 07 Sep 2018 15:10:40 GMT

Well, they finally did it! Thanks for your help, that's all I needed to do is post it on the community and they respond? Hope they work to fix this problem, it was a complete hassle and inconvenience this week. Thanks again!

Re: HELP! Need to change my plan

mimmo — Fri, 07 Sep 2018 15:17:36 GMT

@GeorgiaJack glad things got fixed. not sure if posting in the community is actually what got their attention. mods typically work on first ticket in first fixed. but if posting did get their attention great.

Re: HELP! Need to change my plan

stonechucker — Fri, 07 Sep 2018 16:42:49 GMT

I've sent in multiple requests without posting in the community first. If it's something big, I'll post in the community, especially if it's related to the more recent AutoPay/Renewal glitches as many others are having these problems.

Re: HELP! Need to change my plan

drmartin — Fri, 07 Sep 2018 16:48:20 GMT

@GeorgiaJack wrote:
My plan expired and now I want to change my plan to a different plan. I have added the funds but can't change it. I know I have to contact the moderator. For 6 days I have tried to contact a moderator but with no response. There has to be a be an easier way to do this! This is day 6 without a plan for my phone!

Takes about a week right now. So just be a little more patient! 😄