topic Re: Porting Number in Get Support

Porting Number

bluenewf — Wed, 05 Jan 2022 06:41:45 GMT

Hello,

I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?

Re: Porting Number

mimmo — Fri, 07 Sep 2018 13:19:34 GMT

What do you mean didn't go through?

If the the portal hung or something try incognito mode and just use bell account number and your bell account name.

If you get an error during the number check message the mods with the above details...

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Porting Number

ShawnC13 — Fri, 07 Sep 2018 13:22:08 GMT

@bluenewf wrote:
Hello,
I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?

You login to selfserve, and go to change number. There you select port a cellular number. The information I use and has always worked smoothly is Account number, PIN, and the name on the account (EXACTLY as it appears) and have no issues with porting. If you have done these steps and are still having issues you will need to contact the Moderators and a link to send them a private message is below in my signature.

Re: Porting Number

will13am — Fri, 07 Sep 2018 13:48:16 GMT

@ShawnC13 wrote:
@bluenewf wrote:
Hello,
I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?
You login to selfserve, and go to change number. There you select port a cellular number. The information I use and has always worked smoothly is Account number, PIN, and the name on the account (EXACTLY as it appears) and have no issues with porting. If you have done these steps and are still having issues you will need to contact the Moderators and a link to send them a private message is below in my signature.

I have always been the minimalist and entered the minimum required information. So I just supply the account number only. Some carrier brands have dashes in their account number. These dashes must be excluded in the entry otherwise the port will fail on incorrect information.

Re: Porting Number

hxj140 — Fri, 07 Sep 2018 14:44:57 GMT

I ported my Bell number about a week ago and it was smooth.

When I ported from Bell, I suppied the account holder's name (it needs to be an exact match), phone # being ported, and the account number without dashes. A Bell account PIN (4 digits) is not always necessary so leave this out and try again. If it doesn't work, try again with a PIN.

Good luck and welcome to the Public Mobile community 🙂

Re: Porting Number

stonechucker — Fri, 07 Sep 2018 15:16:24 GMT

The recommended process used to be just Account Number, Phone Number, and authorized Name on the account.

Worked smoothly for me, coming from Freedom.