topic Re : My phone just now working after in Get Support

My phone just now working after

Greygoust — Wed, 05 Jan 2022 06:41:34 GMT

Hello I need help my phone is not working after receiving a message to change with koodo what so ever can somebody tell me what's going on

Re : My phone just now working after

Greygoust — Sun, 05 Feb 2017 01:07:08 GMT

Can somebody from public mobile contact me please

Re : My phone just now working after

dohadotahmed — Sun, 05 Feb 2017 01:22:04 GMT

Hi,
Can you please tell me What was the text message?
Is it possible to share more details please.
Thanks.

Re : My phone just now working after

MoreYummy — Sun, 05 Feb 2017 02:59:23 GMT

Are you able to see your plan in Self Serve centre?

What did you do with koodoo?

Re : My phone just now working after

Shutdown — Sun, 05 Feb 2017 06:31:31 GMT

He's saying that after he got a text from koodo asking to change from PM to koodo his plan doesn't work. You should tag a mod for help cause this sounds like a problen on PM side @Shazia_K. You'll have to wait till morning though cause they're off atm.

Re: My phone just now working after

Saray_O — Sun, 05 Feb 2017 20:48:03 GMT

Hey @Greygoust!

I'm sorry you were having issues with your service! I was able to find your account using your email address (phone number ending on -4947) and I can see that your plan is active and everything is looking good on our end. Have you tried rebooting your phone and testing your services again? That might help!

(Also, rest assured that the message you received is unrelated to your problem 😛 )

If you need any further help, don't hesitate to send me a private message!