topic Re: Survey via text in Get Support

Survey via text

vinions — Wed, 05 Jan 2022 06:41:23 GMT

I've had a cellphone ever since my high school days and this is the first I have ever been asked to do a survey via text message.

And since it's from PM, its one that I didn't mind doing but I have to say, it was one of my best survey experiences ever. I don't really ever do phone surveys and I may or may not do surveys via email/website. But this text survey was quick and easy. I would do more surveys if more came in this format.

Now how about getting something out of it for doing it... credits? 😛

Re: Survey via text

ShawnC13 — Sat, 04 Feb 2017 01:06:34 GMT

I had one as well and like you found it a positive experience

Re: Survey via text

NDesai — Sat, 04 Feb 2017 02:49:51 GMT

I didn't get anything. Seems like targeted?

Re: Survey via text

ShawnC13 — Sat, 04 Feb 2017 03:12:12 GMT

I think it was for newer customers

Re: Survey via text

Watoko — Sat, 04 Feb 2017 06:08:48 GMT

@ShawnC13 wrote:
I think it was for newer customers

Yep, I got one after about a month of service with PM.

Re: Survey via text

MoreYummy — Sat, 04 Feb 2017 10:08:23 GMT

You are special customer. haha

Re: Survey via text

FFL — Mon, 06 Feb 2017 04:49:45 GMT

I as well liked how the survey was formatted. Quick, easy, and painless. However, the survey is voluntary and to improve everyone's overall experience. Asking for credit is getting a bit greedy, at least that's how I see it.

Re: Survey via text

jpar — Mon, 06 Feb 2017 21:47:18 GMT

No text survey here, yet 🙂

Re: Survey via text

eazybelle — Tue, 07 Feb 2017 01:36:21 GMT

@FFL wrote:
I as well liked how the survey was formatted. Quick, easy, and painless. However, the survey is voluntary and to improve everyone's overall experience. Asking for credit is getting a bit greedy, at least that's how I see it.

Agreed.

Re: Survey via text

Chaos_Scorpio — Tue, 07 Feb 2017 16:46:33 GMT

I got my second one this past week. First was near last pay cycle and again on this cycle.

I answered the first one and didnt on the second one ... give me incentive to fill out like rewards otherwise I won't bother doing more of them. Ya got 1 freebee off me 🙂

Re: Survey via text

Noosh — Wed, 08 Feb 2017 06:14:01 GMT

I just got this today. I've been a customer for 3 months. It was such an easy format. Not a text>website>login>find survey. Even Rogers had stuff like this but so full of their random crap.

I'm also glad they use full words.. and no chatspeak hahahah.

Re: Survey via text

TheOldVR — Wed, 08 Feb 2017 17:56:38 GMT

Talk about a well done survey!

Easy, quick, and no crazy process to follow just to provide input.

Nice!!