topic Re: account suspended with autopay in Get Support

account suspended with autopay

JCN — Wed, 05 Jan 2022 06:41:03 GMT

Hello,

I have signed up for autopay, and today is the due date for my payment, so I login and found this massage " Your account has been suspended. Make a payment to reactivate your current plan. Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service."

Is this normal? can my account bes suspended with autopay?

What should I do next?

Re: account suspended with autopay

ShawnC13 — Fri, 03 Feb 2017 05:57:32 GMT

@JCN Yes this is normal. Mine did exactly the same thing 2 days ago. If you login to selfserve and hit the rewards tab in the overview page it probably has tomorrow as the due date. Your payment will be taken soon and when you are up tomorrow all should be normal. Did you notice if your data totals had reset? But don't worry it will all be good.

Re: account suspended with autopay

JCN — Fri, 03 Feb 2017 06:02:05 GMT

Re: account suspended with autopay

alyssawong — Fri, 03 Feb 2017 06:07:03 GMT

Yeah its normal, mines had the same problem yesterday and when i check this morning it wasn't suspended anymore.

Re: account suspended with autopay

ShawnC13 — Fri, 03 Feb 2017 06:13:51 GMT

It never really was suspended you would have had serice the whole time. Known glitch but one that should be fixed

Re: account suspended with autopay

mjagadeesh — Fri, 03 Feb 2017 11:38:36 GMT

I had the same message with big bold letters "Account suspended" woke up in the morning, message and & $120 both disappered.

Re: account suspended with autopay

will13am — Fri, 03 Feb 2017 12:31:08 GMT

I am going to be the bad guy and deliver the same message that probably nobody wants to hear. If you are on auto pay, there's nothing worth seeing in the account at renewal time. Avoid the temptation, just let auto pay do its thing. After the payment day passes, the bill will be paid as one should expect.

Re: account suspended with autopay

judygirl21 — Fri, 03 Feb 2017 15:32:57 GMT

I paid my account in full on the 28th and they disconnected my phone yesterday - the auto system says its paif till the 27th of february but my line says no service. No one is answering to my problem.... ! Did you get an answer?

Re: account suspended with autopay

judygirl21 — Fri, 03 Feb 2017 15:36:12 GMT

I can't get into my account - they told me to register to regulate the problem - but the confirm the passcode by text....and I can't get a text....I have no service! What next??? Any ideas?

Re: account suspended with autopay

dohadotahmed — Fri, 03 Feb 2017 15:52:45 GMT

Hi sorry @judygirl21 to hear your line is disconnected I.e. no talk and text working. You have to private message a mod asap to get your service back. Please pm and I think she is online now.

Here is the link how to contact a moderator
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: account suspended with autopay

will13am — Fri, 03 Feb 2017 15:48:44 GMT

@judygirl21 wrote:
I can't get into my account - they told me to register to regulate the problem - but the confirm the passcode by text....and I can't get a text....I have no service! What next??? Any ideas?

Slow it down please, what is the nature of your issue? Is it activating a new account or getting auto pay to work? If it is the latter, don't touch anything and let the system do its thing. Intervene only if something goes wrong and there is a service disruption. You have been advised by @dohadotahmed on how to contact a moderator for help. Use the private messaging system, it is very effective. If the problem is with activation, private message a moderator. Keep the anxiety level low during all this.