topic Re: auto pay rewards in Get Support

auto pay rewards

tamaraxo12 — Tue, 04 Jan 2022 10:15:26 GMT

ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?

Re: auto pay rewards

hTideGnow — Mon, 08 Nov 2021 14:49:44 GMT

@tamaraxo12 can you logon to My Account and confirm if your Autopay reward is showing under My Rewards?

Also, check the Transaction History for this month and see how PM charged you and see if you see a line like this:

Worst case, you might want to open a ticket with PM using Chatbot. Follow this to get to ticket open screen quicker:

Type: My rewards are missing
click AutoPay reward
Then click "Contact Us" , and then click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: auto pay rewards

t_p — Mon, 08 Nov 2021 15:19:13 GMT

@tamaraxo12 wrote:
ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?

@tamaraxo12

Do you mean you're paying 28.75 since opening your account and just this month that switches to 32.75?

If the only reward in your account is from Autopay, the 32.75 looks correct (inc. taxes) and the 28.75 looks iffy to me? Maybe an error from PM accounting?

You can contact CS but let's hope if it's their error, they won't charge you for the missing $$!

Re: auto pay rewards

hTideGnow — Mon, 08 Nov 2021 15:37:07 GMT

@tamaraxo12 which province you are at? I was trying to work out the pre-tax amount, both $32.75 and $28.75 do not work out ...

Re: auto pay rewards

will13am — Mon, 08 Nov 2021 15:48:48 GMT

Nothing seems to add up here. With autopay, the base plan cost should be $28 per month. If the after tax charge was $32.75, the implied tax rate is about 17%. I don't know of any province or territory that has a 17% total tax rate.

Re: auto pay rewards

LeePublic — Mon, 08 Nov 2021 15:59:09 GMT

@tamaraxo12 Are you on a older $30 2 GB plan? It appears you may have a auto pay failure or the auto pay discount may not have been applied correctly, thus why the amount is higher this month.

Re: auto pay rewards

Anonymous — Mon, 08 Nov 2021 16:25:56 GMT

28.75 is 25 at 15%

Not a clue how 32.75 is derived.

Please post screenshots of your payment history from here. Blank out personal info of course.

Re: auto pay rewards

dabr — Mon, 08 Nov 2021 19:23:54 GMT

@tamaraxo12 wrote:
ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?

@tamaraxo12 Your numbers are confusing as mentioned already. Are they correct or is there a typo in your post?

BTW did you have any referral rewards in addition to your autopay? Perhaps you've lost one/more referrals either through suspension or they've left PM...

Re: auto pay rewards

esjliv — Mon, 08 Nov 2021 21:30:23 GMT

@tamaraxo12 wrote:
ive had public mobile for over a year and my plan is $30 a month with $2 off with auto pay and i pay $32.75 a month and was paying 28.75....any idea as to why ?

@tamaraxo12

If you listed your account/phone number into Lost/Stolen at any point, this could affect your rewards being given to you.

If this is the case, contact CSA to have them apply your rewards for you.

Methods to contact CSA: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

BUT, if this is not the case, a picture is worth a 1000 words here. Can you post your payment history details, blocking out personal info. of course.