topic Re: Data not working on 3 different devices. in Get Support

Data not working on 3 different devices.

Hanopiano — Wed, 05 Jan 2022 06:40:48 GMT

I bought a SIM card for my iPad 5th generation with 250 MB data only for 20 CAD per month. It is neither working on the iPad nor on an iPhone 4 nor on Samsung galaxy S3.

Please advice.

Re: Data not working on 3 different devices.

Dunkman — Thu, 06 Sep 2018 00:48:04 GMT

@Hanopiano

On your self service account, is your plan active? Does it show the 250 MB data plan only? If it does, the plan is active.

On each device, you may need to check APN settings.... Here is the knowledge article on how to check APN settings...

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.
- Some models of iPhones do not allow you to manually update your APNs. If this is your case, using your mobile phone, visit co.nz. This will automatically download the required APNs in your phone settings.
- If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone.

Re: Data not working on 3 different devices.

Hanopiano — Thu, 06 Sep 2018 21:05:55 GMT

It works now, thank you.

Re: Data not working on 3 different devices.

TeresaU — Fri, 07 Sep 2018 16:02:21 GMT

Thank you. Works now.