topic Re: Received a text from Public Mobile about Koodo in Get Support

Received a text from Public Mobile about Koodo

sparky2015 — Wed, 05 Jan 2022 06:40:45 GMT

Would like to know what's going on. Is Public Mobile switching over to Koodo? Did anyone else receive the same text about switching to Koodo?

Re: Received a text from Public Mobile about Koodo

CaNuCk07 — Thu, 02 Feb 2017 18:55:05 GMT

that seems very odd?

what did it say?

Sure it wasnt spamm?

Re: Received a text from Public Mobile about Koodo

canucks4life — Thu, 02 Feb 2017 18:56:48 GMT

PM does have a campaign I think for grandfathered clients asking if they would like to transfer over Koodo see below thread.

http://productioncommunity.publicmobile.ca/t5/Discussions/I-received-this-email-from-Koodo-on-some-nonsense-thing-in-my/td-p/123151

Re: Received a text from Public Mobile about Koodo

NDesai — Thu, 02 Feb 2017 18:55:59 GMT

Now this is something new. I have heard about emails but not text messages.

Can you please post what exactly it said? Are you a brand new user or were you on grandfathered plan?

Re: Received a text from Public Mobile about Koodo

TheOldVR — Thu, 02 Feb 2017 19:10:58 GMT

As others have said... let's see the message please.

I just complimented PM in another thread.... let's hope they are not trying to shift peeps to Koodo now.

Thanks for shating!!!

Re: Received a text from Public Mobile about Koodo

sparky2015 — Thu, 02 Feb 2017 19:12:41 GMT

I was grandfathered

here is text

Public mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus we'll pay the cost of your rate plan for 1 month and you may qualify for a new phone on Koodo Tab! Then it tells me the offer is only valid for my phone number, then tells me were to redeem the offer

Re: Received a text from Public Mobile about Koodo

NDesai — Thu, 02 Feb 2017 19:13:44 GMT

@TheOldVR wrote:

I just complimented PM in another thread.... let's hope they are not trying to shift peeps to Koodo now.

No plans on that.

Re: Received a text from Public Mobile about Koodo

CaNuCk07 — Thu, 02 Feb 2017 19:15:16 GMT

Maybe it does have something to do with grandfathered. But why not switch t o PM current account.

Re: Received a text from Public Mobile about Koodo

NDesai — Thu, 02 Feb 2017 19:18:00 GMT

@sparky2015 wrote:
I was grandfathered
here is text
Public mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus we'll pay the cost of your rate plan for 1 month and you may qualify for a new phone on Koodo Tab! Then it tells me the offer is only valid for my phone number, then tells me were to redeem the offer

Thanks. I assume it was sent from the number 100 or 611.

We will get in touch with the person in charge and confirm if this is legit.

Re: Received a text from Public Mobile about Koodo

Watoko — Thu, 02 Feb 2017 19:28:02 GMT

From @canucks4life's link:

@Cat_L wrote:

We do have an offer on right now that allows select legacy Public customers to move to Koodo. This campaign is being communicated through an SMS from Public, an email from Koodo, and calls from Koodo Authorized Dealers to those customers who are eligible.

...

I want to reassure you that TELUS is committed to growing Public Mobile – we are not going anywhere! This promotion is an offer for loyal Public customers who signed up with us when we had stores and a call centre and we want to ensure that they remain well served by us, and if we’re not meeting their expectations, that they have a choice to join our sister brand, Koodo.

Again, thank you for bringing this forward so we can address it and I apologize for the irritation the email caused.

Cat

Re: Received a text from Public Mobile about Koodo

TheOldVR — Thu, 02 Feb 2017 19:29:23 GMT

@Watoko wrote:
From @canucks4life's link:

@Cat_L wrote:

We do have an offer on right now that allows select legacy Public customers to move to Koodo. This campaign is being communicated through an SMS from Public, an email from Koodo, and calls from Koodo Authorized Dealers to those customers who are eligible.

...

I want to reassure you that TELUS is committed to growing Public Mobile – we are not going anywhere! This promotion is an offer for loyal Public customers who signed up with us when we had stores and a call centre and we want to ensure that they remain well served by us, and if we’re not meeting their expectations, that they have a choice to join our sister brand, Koodo.

Again, thank you for bringing this forward so we can address it and I apologize for the irritation the email caused.

Cat

Woo hoo!

Re: Received a text from Public Mobile about Koodo

Luddite — Thu, 02 Feb 2017 19:56:23 GMT

@sparky2015 Based on all I have seen this is a joint Koodo/Public Mobile offer. The rationale is opaque, but must be connected with a Telus desire for PM to become a "pure" community supported carrier; i.e. no phone support for anyone. I anticipate the "nudge" becoming a "push" over time.

Re: Received a text from Public Mobile about Koodo

ShawnC13 — Thu, 02 Feb 2017 20:14:20 GMT

@sparky2015 wrote:
Would like to know what's going on. Is Public Mobile switching over to Koodo? Did anyone else receive the same text about switching to Koodo?

There were Phone calls a while back to Legacy or Pioneer customers who still have phone support. Kodoo was offering the same plan as what you are on to switch over to them. It isn't a spam or scam text. I think the plan would be that if Kodoo can get them over to their service PM would be able to totally discontinue any call support (For Legacy/Pioneer plans) and continue forward as web based only.

Re: Received a text from Public Mobile about Koodo

NDesai — Thu, 02 Feb 2017 20:17:16 GMT

Update:

This is real. "Koodo and Public Mobile have engaged to migrate grandfathered customers over. However, please keep in mind that no one is forced to make the switch."

Re: Received a text from Public Mobile about Koodo

CaNuCk07 — Thu, 02 Feb 2017 20:41:43 GMT

@NDesai Odd that they would grandfather over to koodo? or no.

Maybe the plans at koodo more resemble the grandfathered plans from PM?

Re: Received a text from Public Mobile about Koodo

NDesai — Thu, 02 Feb 2017 21:16:01 GMT

@CaNuCk07 wrote:
@NDesai Odd that they would grandfather over to koodo? or no.

Maybe the plans at koodo more resemble the grandfathered plans from PM?

Not sure why koodo. They are allowing you to keep the same plan with additional features. May be PM cannot afford to give any cheaper plans to them and just wants to clear the list of grandfathered customers.

Re: Received a text from Public Mobile about Koodo

dohadotahmed — Thu, 02 Feb 2017 21:31:47 GMT

As other people are thinking telus want to reduce the cost of phone support for the grandfathered pm plans. They are offering the same pm plan on koodo with one month of service free of cost. But if they want to close the phone support then why don't they force the grandfathered customer to switch to koodo?

Re: Received a text from Public Mobile about Koodo

outdoorsaddix — Fri, 03 Feb 2017 16:53:23 GMT

@dohadotahmed You catch more flies with honey than with vinegar.

Its a better customer experience to be suggested to make a change than to be forced. The people that go willingly will be more likley to be happy long term.

They might eventually force people over, but they probably want to move everyone they can through this method first.

Re: Received a text from Public Mobile about Koodo

dohadotahmed — Fri, 03 Feb 2017 16:58:02 GMT

Thanks @outdoorsaddix for your explanation. Yes you are right but I was thinking about how rogers shutdown mobilicity and forced the customer to join to chatr.

Re: Received a text from Public Mobile about Koodo

kav2001c — Wed, 08 Feb 2017 03:49:19 GMT

This is at least the 3rd thread I have seen about this & how Koodo reps keep claiming Public going out of business

Bad reps

@dohadotahmed you do realize they can not "force" you to change carriers right?

Prepay has less restrictions in wireless code but no way does that fly