topic Re: network connection in Get Support

network connection

ike — Wed, 05 Jan 2022 06:40:10 GMT

I'm unable to connect to the network. I'm on Autopay, payments are uptodate. Any reason why I cannot send or receive calls/ text?

Re: network connection

popping — Wed, 05 Sep 2018 16:34:27 GMT

@ike wrote:
I'm unable to connect to the network. I'm on Autopay, payments are uptodate. Any reason why I cannot send or receive calls/ text?

Is your account status active?

If not, did you have a plan change to a cheaper plan on renewal day?

If yes, you are hit with a renewal bug.

Please tell us the events leading up to the lost of PM connection.

Re: network connection

ike — Wed, 05 Sep 2018 16:37:30 GMT

my plan is still active. I haven't made any chages to plan. Phone worked after Auotpayment processed. Stopped working yesterday on my way home. worked when i got home, stopped working again this morning. According to the automated system, I dont have an active addon. But that shouldnt be possible since my account is active and paid infull.

Re: network connection

KMG — Wed, 05 Sep 2018 16:39:03 GMT

It looks like the system must have hit a glitch when renewing your plan. You will need to contact the Moderator Team to reactivate.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: network connection

ike — Wed, 05 Sep 2018 16:49:36 GMT

I've tried contacting a moderator. sent 2-msgs, I'm still awaiting a reply

Re: network connection

srlawren — Wed, 05 Sep 2018 17:01:04 GMT

@ike wrote:
my plan is still active. I haven't made any chages to plan. Phone worked after Auotpayment processed. Stopped working yesterday on my way home. worked when i got home, stopped working again this morning. According to the automated system, I dont have an active addon. But that shouldnt be possible since my account is active and paid infull.

@ike add-ons are totally separate from your plan and are not automatically renewed. I'm not sure what active add-ons your were expecting to have? What plan are you on. Have you tried rebooting your phone?

Re: network connection

ike — Wed, 05 Sep 2018 17:20:26 GMT

I'm pretty sure I dont have any add ons. I'm a 3 month auto-renewal plan. With povinical calling and unlimted texting...

I might have written that wrong ' Add-on' instead it should have be ' Active Plan' or something like that.

I've lost track of how many times rebooted the phone.

Re: network connection

srlawren — Wed, 05 Sep 2018 17:30:52 GMT

Thanks for clarifying, @ike. Unfortunately all you can do now is wait for the moderators to respond. 😞

Re: network connection

Gope — Wed, 05 Sep 2018 18:40:56 GMT

I'm having the same issues. No data, no texting, I don't have calling on my plan but I imagine that wouldnt be working either. 3 month plan auto renew. Sent message to the mod team. First time I've had issues with public mobile and I must say this is a terrible way to get customer support. No phone number, no chat. What is this, the stone age?

Re: network connection

Karnbot13 — Wed, 05 Sep 2018 18:50:03 GMT

@Gope wrote:
I'm having the same issues. No data, no texting, I don't have calling on my plan but I imagine that wouldnt be working either. 3 month plan auto renew. Sent message to the mod team. First time I've had issues with public mobile and I must say this is a terrible way to get customer support. No phone number, no chat. What is this, the stone age?

No offense, but all that was laid out in the knoledknobase that you read before you signed up. You did read it, didn't you?

Re: network connection

Karnbot13 — Wed, 05 Sep 2018 18:51:33 GMT

@Gope wrote:
I'm having the same issues. No data, no texting, I don't have calling on my plan but I imagine that wouldnt be working either. 3 month plan auto renew. Sent message to the mod team. First time I've had issues with public mobile and I must say this is a terrible way to get customer support. No phone number, no chat. What is this, the stone age?

No offense, but all that was laid out in the knowledge base that you read before you signed up. You did read it, didn't you?